Ticket Office Manager

Summary

This Ticket Office Manager oversees the overall daily operation of the Ticket Office and event ticketing activities for the venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.

• Manage the overall operation of the Ticket Office by providing for the sale and accounting of all tickets and serving as the principal venue contact with Ticketmaster. Assure compliance with all service standards, contract provisions and obligations. 2. Prepare all ticket builds and event set-ups within the Ticketmaster system for new events accurately and timely and with attention to detail. Proof-read and send audits for approval with event promoters and organizers prior to events going on-sale. Communicate any changes in scaling or gross potential to vested departments.
• Maintain close communication and collaboration with the venue primary tenants to coordinate the programming, processing and distribution of season tickets, group tickets and individual game sales. Monitor and become aware of all special ticket offerings the tenant may institute.
• Process comp ticket requests oversee sponsor & client ticket bank usage and distribute box seat tickets.
• Prepare, staff and supervise the ticket office(s) for daily window ticket sales. Supervise the ticket office personnel including scheduling, training, safety, appraisal and or discipline, and complete payroll entries.
• Assure the proper accounting of all money and tickets for events, including but not limited to: daily balancing of ticket sellers, daily sales reports, daily accounting reconciliations, ticket office accounts receivables, staff overage/shortage logs, and deposits.
• Handle complaints, solve ticket problems and provide customer service to patrons in a fair, professional and courteous manner.
  
  

OTHER RESPONSIBILITIES include but are not limited to the following.

• Coordinate event information between the promoter, facility personnel and the client’s ticketing representative in a timely manner. Manage the communication of ticket sales, announcement and on-sale schedules, as well as price scaling to venue staff.
• Coordinate with the Marketing Department to determine optimal announcement and on-sale dates within standard industry practices.
• Prepare ticket office reports for and assist in event settlements with promoters. Archive event ticket reports, sales and demographic information to establish post-event files.
• Maintain the security of the cash vault and an accurate inventory of all ticket stock.
• Assist with the collection and recording of event trend information, including gross comparison statistics.
• Submit and coordinate the scheduling of Ticketmaster Ticket Alerts and CENs.
• Maintain and regularly update calendars, electronic messaging, marketing pieces and other ticket office materials and equipment with pertinent event information, sales dates, prices, and times.
• Actively participate in executive team and weekly operations meetings. Develop and maintain a harmonious working relationship with all other departments.
• Supervise group sales efforts in a manner that will maximize revenue.
• Administrative duties for the Associate Executive Director, including screening calls, scheduling meetings, and preparing contracts.
• Manages special projects as directed by the Associate Executive Director.
• Maintains inventory of all office supplies and places order for all office supplies.
• Related duties as required or assigned.
  
  

SUPERVISORY RESPONSIBILITIES Directly supervise all ticket office staff including ticket sellers and ticket office leads. Carries out supervisory responsibilities in accordance with VenuWorks policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Work hours and schedule are generally Monday – Friday 9:00am to 5:30pm but will vary according to event schedules and the needs of the department, and may include holidays, evenings and weekends. Attendance at large events in order to guarantee efficient and quality operations will be required. This position a demonstrated ability to follow directions and complete assigned tasks with a minimum amount of instruction and supervision is essential. Ability to organize workflow and meet established deadlines. Requires skill in meeting and/or exceeding expectations, being articulate with welldeveloped communication skills and personal poise. This position requires excellent teamwork skills, working cooperatively with others in the accomplishment of joint tasks and common objectives. Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.

EDUCATION And/or EXPERIENCE

• Bachelor’s Degree from a four-year college or university in accounting, business administration, public assembly management or marketing; or minimum two years’ related experience and/or training in any aforementioned field preferred.
• Proficiency with MS Office programs including Excel, Word and PowerPoint required
• A minimum of (2) years’ experience with electronic ticketing platforms with preference given towards proficiency in operating Ticketmaster.
• Proficiency in ticket accounting and finance procedures, including record keeping and reconciliation.
• A minimum of (1) year of direct supervisory experience preferred.
• Other combinations of experience and education that meet these requirements may be substituted.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess current, valid driver’s license and a current working telephone with a number that can be accessed by management for business contact purposes.

LANGUAGE SKILLS Ability to read, analyze and interpret instructions, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to engage in public speaking. Ability to speak and understand English.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.