TMO Quality Supervisor

Work doesn't have to be boring, come have fun with us! 

WHAT WE DO: VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. 

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. 

ENJOY GREAT BENEFITS! 

HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account 

ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more 

WHAT YOU'LL DO:  The Quality Supervisor oversees the quality of VENU ’s services and products. Responsible for the day-to-day fulfillment of operational activities and business objectives. This position will be in charge of leading and developing a team of Drivers, Inspectors, and Cleaners. The Quality Supervisor will monitor the productivity, efficiency, and safety of warehouse personnel within our TMO Department.

RESPONSIBILITIES

• Works closely with the Director of Customer Service on staffing, and the performance of the Tourist Mobility Services.
• Organizes and oversees the schedules and work of departmental staff.
• Supports the organization’s goals of improving manufacturing quality and efficiency by conducting or assigning inspections, assessing the results and the manufacturing process, and proposing improvements based on findings.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and following company policy.
• Conduct daily huddles and monthly meetings.
• Monitors production and staffing costs, and continually seeks areas and processes that can be streamlined to produce cost savings.
• Tracks inventory levels, orders new supplies, and ensures inventory and storage areas are clean and maintained
• Ensures compliance with safety regulations, and monitors staff to ensure they are following safety procedures.
• Collaborates with other departments and customers and communicates job expectations to employees.
• Prioritizes tasks and manages time to ensure the team meets deadlines.
• Ensures facility equipment and vehicles are properly maintained.
• Tracking expenses related to fuel, storage, and truck maintenance.

REQUIREMENTS

• High School Diploma or equivalent
• Associate degree preferred
• 2-4 years of progressive operations supervisory experience in a theme park, entertainment, or fleet maintenance environment
• Well-developed analytical skills
• Strong interpersonal and supervisory skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office products
• Exhibits a professional attitude in a fast-paced environment
• Mechanically inclined and oriented
• Demonstrates the willingness to work a flexible schedule that may include nights, weekends, and holidays
• Able to handle difficult customers with diplomacy and tact