What are the responsibilities and job description for the Site Operations Lead position at VENU?
Work doesn't have to be boring, come have fun with us!
WHAT WE DO: VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.
Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.
ENJOY GREAT BENEFITS!
AVAILABLE TIME OFF: Paid Holidays, Paid Time Off
BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Pet insurance
WHAT YOU'LL DO:
The Site Operations Lead is a high-energy multitasker who can communicate effectively with interdepartmental staff and help our organization meet our goals successfully. Responsible for leading day-to-day operations within the arcade along with ensuring that all equipment located at our site is maintained effectively and efficiently. Safety audits, quality control, training, and documenting are key elements of the position.
KEY RESPONSIBILITIES
Manages the workflow of employees, creates team schedules, and delegates tasks
Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
Assist guests with arcade games and prize redemption
Train personnel in customer service and equipment operations
Analyzes complex situations and establishes a positive outcome for customers
Maintains a clean and orderly arcade by removal of spills and debris
Assists with the repairs and maintenance of equipment, including arcade games, prize machines, ride platforms, and other allied equipment
Prepares reports as requested by management
Proactively combats loss prevention, partners with security and loss prevention on implementing stringent loss prevention measures
Performs other duties as assigned
REQUIREMENTS
High school diploma or equivalent
1 year of leadership experience required
Excellent communication, time management, planning and organizational skills
Proficient in Microsoft Office
Ability to work outdoors in a variety of weather conditions
Able to work a flexible schedule that includes weekends and/or holidays
Mechanically inclined
Professional attitude in a fast-paced environment
Travel may be required