What are the responsibilities and job description for the Site Operations Lead, Park position at VENU?
Job Summary:
The Site Operations Lead is responsible for supporting the daily operations of our entertainment venue to ensure a smooth, safe, and enjoyable experience for all guests. This role assists with event logistics, guest interactions, and equipment functionality, helping to create memorable and positive experiences throughout the venue.
Key Responsibilities:
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Lead daily workflow, create schedules, and delegate tasks to team members.
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Inspire and motivate employees through positive coaching and performance initiatives.
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Analyze complex situations and resolve guest concerns with professionalism and care.
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Act as a liaison between park leadership and guests to ensure concerns are resolved in a timely manner.
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Maintain a clean and orderly area by removing spills and debris around assigned locations.
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Assist with repairs and maintenance of amusement, mobility, and locker products.
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Monitor operations to identify opportunities to increase productivity and reduce costs.
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Prepare reports and operational documentation as requested by management.
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Prepare operational reports as requested by management.
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Inspire and motivate employees through positive coaching and performance initiatives.
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Monitor and help enforce loss prevention procedures; partner with Security/LP as needed.
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Perform additional duties as assigned.
Qualifications:
- High school diploma or equivalent
- Previous experience in an entertainment or hospitality setting is preferred
- 2-4 years of leadership experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities and attention to detail
- Weekend work availability is a must, more hours available in the future based on aptitude and park schedule
- Basic computer skills
Salary : $17