Assistant Manager, Retail Photo Services

At VENU , work feels like play — but with purpose. 

As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact.  

If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU . 

At VENU , we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally: 

Benefits Available to Qualifying Full-Time and Part-Time Employees: 

• Flexible Time Off – Paid time off that grows with tenure, along with paid holidays. 

• Health & Wellness Coverage – Comprehensive medical, dental, and vision plans. 

• Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options 

• And more!! 

Grow your career with great benefits—and even better people!

Responsibilities

As an Assistant Manager, Retail Photo Services at VENU , you will play a crucial role in ensuring the smooth operation of our business. From managing staff and schedules to coordinating events and providing exceptional customer service, this is an incredible opportunity to make a positive impact on our customers' experiences. 

• Establish and maintain positive and successful relations with venue B2B clients
• Ensure proper staff scheduling are being completed and communicated on-time
• Champion exceptional guest service and persuasive upselling tactics with front line staff
• Manage complete and accurate reporting according to company policies and procedures
• Analyze daily sales activity and reports, creating action plans for continued growth for site
• Coach and develop staff in both proper photo capture techniques and upselling sales tactics
• Ensure staff follow venue safety rules and are working in a safe manner as per policy standards
• Foster a constructive and collaborative atmosphere while upholding our fundamental values and policies
• Maintain/oversee site cleanliness, employee uniform, and guest service delivery exceed company and location standards
• Maintain a safe working environment, by reporting dangerous/suspicious items or persons to venue management
• Protect company confidential data and ensure secure areas are always locked, this includes company computers containing sensitive data, safes and filing cabinets
• Assist with all functions within a photo location in compliance with VENU policies and procedures
• Assist in other tasks, duties, or projects as assigned by management

Requirements

• High school diploma/GED
• Excellent written and verbal/interpersonal communications skills
• 1 years of leadership experience in theme park, hospitality, retail management or another environment with a strong customer focus background
• Ability to lead, motivate/mentor, communicate, and generally interact with people in a positive way
• Professional, energetic, and positive attitude with strong organizational and problem-solving skills
• Ability to analyze results, plan, make good decisions, and take responsibility
• Able to work in outdoor/indoor environments
• Reliable transportation for travel within assigned region
• Working knowledge of computers and applications (Word, Excel, Outlook)
• Flexible scheduling including nights, weekends, and holidays