Production Support Specialist

Must Have Technical/Functional Skills

Skillset: Linux (Java), Windows Admin IIS, Kafka, Cockroach DB, Splunk, Dynatrace, Oracle, MS SQL, Sybase, Mainframe, and DB2, ITIL Certified.

• Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation)
• Drive for root cause analysis to application outages and provide quick service restoration (including single user and branch issues)
• Improve application stability and reduce errors present in the environment.
• Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc.
• Reduce Development escalation and ensure issues are resolved within the team.
• Proactively monitor and manage the production environment.
• Act as the point of escalation for the business and manage end-user client relationship.
• Ability to support nights/weekends for on-call coverage, including monthly release-related events.