Help Desk Analyst

Position: Helpdesk Analyst(785852) | W2 CONTRACT ROLE

Location: Indianapolis, IN

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and bad merges in the immunization registry.
• Use data tools and matching algorithms to identify and correct data integrity issues.
• Escalate complex data issues to technical teams or data stewards as needed.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Collaborate with IT and data quality teams to improve deduplication processes and system performance.
• Collaborate with internal and external teams and assist on improving Data Quality metrics.
• Assist in testing system updates and enhancements.
• Generate reports on data quality trends and help develop training materials.

#Skills

• Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
• Experience in a helpdesk, data quality, or healthcare IT support role
• Experience with deduplication tools, data matching, or record linkage techniques
• Familiarity with immunization information systems
• Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
• Knowledge of HL7 messaging and public health data standards
• Experience working with state or local public health departments
• Understanding of HIPAA and data privacy regulations