General Manager

Company Description:

Venture X provides innovative and flexible coworking workspaces designed for modern professionals across various industries. It features fully furnished private offices, meeting rooms, and virtual office solutions with no long-term contracts required. The spaces are created to combine a productive work environment with opportunities for collaboration and networking. Venture X aims to help businesses thrive by providing an ideal mix of functional workspaces and social interactions in a vibrant community environment. E

Role Description:

The General Manager is the senior leader responsible for all operations within their assigned Venture X location. This role ensures exceptional hospitality, operational excellence, strong financial performance, and a thriving member community. The GM directly supervises the Assistant General Manager (AGM) and Community Coordinator (CC), where applicable, and plays a pivotal role in maintaining member satisfaction and retention.

Key Responsibilities:

Member Experience & Community Engagement

• Ensure prompt, efficient, and professional communication with members, including weekly member updates.
• Oversee scheduling, setup, cleanliness, and readiness of meeting rooms and event spaces.
• Implement weekly, quarterly, and annual member event programming.
• Be an available and approachable resource for member questions and concerns.
• Conduct membership tours and support lead intake and tracking within the CRM.
• Manage virtual office services with support from onsite team.
• Assist Area Sales Managers when needed with private office tours and on-boarding.

Operational Excellence

• Maintain a clean, welcoming environment including common areas, café, restrooms, and member services zones.
• Monitor and maintain proper inventory levels; ensure timely supply orders.
• Coordinate vendor relationships — janitorial, plants, furniture, and more.
• Serve as key point of contact for building management and onsite maintenance needs.
• Support facility needs related to access control, printers, café equipment (Canteen), IT providers, etc.

Member On-boarding

• Execute all new member on-boarding procedures:
• Orientations and move-in/move-out checklists
• Access setup (Key Fobs, Wi-Fi, billing)
• Portal and reservation calendar overview
• Printer setup and general technology support

Financial Administration

• Perform monthly bulk invoice runs and distribute invoices.
• Execute monthly payment processing.
• Maintain location budget and track expenditures.
• Monitor delinquencies and support internal collection procedures.

Sales Support & Membership Processes

• Assist with incoming leads, capturing accurate information in CRM.
• Provide sign-up support for Virtual, Community, and Dedicated Desk memberships.
• Ensure accurate tracking and fulfillment of self-registered memberships.

Hiring, Training & Team Leadership

• Recruit and hire onsite operations roles through approved platforms.
• Conduct performance reviews (90-day and annual) and manage any corrective action.
• Lead, mentor, and develop the onsite team to maintain high service standards.

Reporting & Communication

• Attend weekly staff meetings and provide timely operational updates.
• Submit monthly and event revenue reporting.
• Maintain smooth, proactive communication of member needs and location updates.

Required Knowledge, Skills & Abilities

• 1 years management experience; hospitality, property management, hotel, restaurant, or similar industries preferred
• Associate degree required; Bachelor’s degree preferred
• Strong customer service mindset with consistent hospitality focus
• Excellent written and verbal communication skills
• Proven organizational and multitasking abilities
• Strong IT proficiency and comfort with CRM systems
• Basic accounting knowledge related to billing and budgeting
• Ability to efficiently resolve conflicts and maintenance issues
• Strong time management and prioritization skills
• Ability to remain adaptable and calm under pressure

Physical & Mental Requirements

• Ability to listen, communicate, and respond clearly in person and via phone
• Ability to handle interruptions while maintaining workflow
• Frequent walking, standing, bending, lifting, pushing/pulling, and repetitive motion
• Ability to visually read and operate small tools (e.g., screwdriver, drill)
• Regularly work with a variety of individuals and personalities
• Sound reasoning, memory retention, and problem solving

Why This Role Matters

As the leader and face of the location, the General Manager plays a crucial role in shaping the member experience and supporting the success of the Venture X community. Each day presents new opportunities to create value, build relationships, and maintain a space where businesses can thrive.