What are the responsibilities and job description for the O&M Lead position at Venture Solar?
O&M Lead - Residential Solar / Roofing (In Office)
Job Description
Venture Home Solar is seeking an experienced O&M Lead - Residential Solar / Roofing to join our Stamford, CT team. This in-office leadership role is critical to ensuring exceptional post-installation service for our residential solar and roofing customers. You will oversee all proactive and reactive service operations, manage warranty claims, and lead a team to resolve issues quickly and efficiently.
If you have deep hands-on experience in solar and roofing systems, thrive in a fast-paced environment, and excel at remote troubleshooting and team coordination—this is your opportunity to lead service excellence at a growing renewable energy company.
Key Responsibilities
- Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring inbound tickets).
- Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
- Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
- Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
- Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
- Serve as the technical escalation point for complex solar roofing issues, leveraging extensive field experience.
- Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
- Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
- Complete company reports on findings from field appointments for issues like roof leaks and installation damage
- Maintain accurate documentation of service history, resolutions, and parts usage.
Qualifications
- 5 years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
- 5 years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)
- Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
- Proven ability to remotely diagnose solar production issues, error codes, and communication faults
- Strong leadership experience managing technicians and service workflows
- Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
- Excellent communication skills — must translate technical details to customers and internal teams
- Valid driver's license and clean record (occasional field visits may be required)
- NABCEP certification or roofing trade certification a strong plus
What We Offer
- Competitive salary (commensurate with experience)
- Full benefits: health, dental, vision, 401(k) with match
- Paid time off holidays
- Professional development and training
- Opportunity to grow with a fast-scaling solar roofing leader
How to Apply
Apply directly on Indeed with your resume and a brief note highlighting your solar roofing field experience and leadership background.
Venture Home Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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