What are the responsibilities and job description for the Customer Service Personnel (Remote) position at Venture Health Corp (Flex Callers)?
DESCRIPTION:
Flex Callers by Venture Corp is moving into the work from home spectrum. Currently, we are looking for dynamic inbound call center agents to support customers with customer care, inbound sales and tech support issues.
This position is an independent contractor position, which gives our agents the flexibility to choose their own schedules and set their own availability. This position can be either full-time or part-time, it's based solely on your needs.
Company Culture:
- People Oriented -- supportive, attentive, respectful, fairness-focused
- Team Oriented -- cooperative and collaborative
- Flexible -- understanding, patient
REQUIREMENTS:
Responsibilities:
- Manage inbound calls in a timely manner
- Follow call flow "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by going the extra miles
- Troubleshoot basic computer issues
Skills:
- Strong phone and verbal communication skills
- Active listening skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- The ability to possess empathy
- Patience
Other Requirements:
- Must provide own computer equipment (i5 processor or higher)
- Windows 8 or higher OS
- No all-in-one computers
- No chrome books
- USB Headset
BENEFITS:
- Wellness Resources
- Work From Home
- Training & Development - unpaid
- Health Care Plan (Medical, Dental & Vision) - Benefits for Self-Employed
- Retirement Plan (IRA) - Setup assistance with informational webinar
- Flexible Schedule
*****EXCELLENT JOB FOR COLLEGE STUDENTS WHO NEEDS TO STUDY, BE ABLE TO WORK FROM HOME/DORM AND CAN FOCUS ON THEIR EDUCATION WITHOUT THE HASSLE OF HAVING TO TAKE TIME OFF FOR STUDYING AND EXAMS!!!*****