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The Customer Care Representative is responsible for order creation and communicating professionally, timely, and with concern for the company's internal and external customers.
Major Responsibilities
- Principal point of contact with assigned customers to take orders, communicate schedules, plan the logistics and resolve service issues
- Establish and maintain positive working relationships with customers by using proper etiquette; must represent the company in a professional manner
- Interface with customers ERP systems (e.g. SAP)
- Coordinate loads internally with other departments which includes but not limited to: Coordinating with Transportation for pick-ups/deliveries, coordinating with Transloading for heating/loading requirements, and coordinating with Depot for staging/loading/heating requirements
- Enter detailed information into Ventura system to create work orders/truck tickets.
- Responsible for producing or providing all required documentation to each Department in order for operating departments to properly perform their required tasks
- Provide POD and back-up documentation for any requested order
- Produce Material Handling invoices and work to ensure they are correct. This includes posting these orders in VTC system which must accurately maintain Customers inventory records
- Maintain positive and productive relationships with Customers and with all members of the Ventura teams
- Coordinate logistics with outside carriers
- Provide monthly inventories as prescribed per Customer request
- Other duties and projects as assigned
Requirements
- Must be able to communicate in written English using proper grammar, punctuation, and spelling
- Must be well organized and have good follow-up skills
- Accurate and detail oriented
- Skilled at working diplomatically with customers and employees
- Good communicator. Able to communicate effectively in English both verbally and in writing
- Strong teamwork skills. Able to maintain positive and productive relationships with customers and fellow team members.
- Have a positive, non-argumentative, and well-mannered demeanor and be able to communicate effectively with customers and other team members
- Critical thinker, able to improve processes and procedures
- Able to work in a fast-paced environment with shifting priorities
Physical Requirements
- Able to work in an active office environment.
- Able to work odd hours or be on call from time to time.
- Able to sit down and work in front of a computer for long periods of time
At Will Employment
While we look forward to a long and profitable relationship, you will be an at will employee of the Employer, which means the employment relationship can be terminated by either of us for any reason, at any time, with or without prior notice and with or without cause. This offer letter is not a contract of employment for any specific period of time. Any statements or representations to the contrary (and, indeed, any statements, verbal or in writing, contradicting any provision in this offer letter) should be regarded by you as ineffective. |
