Whole Person Care Community Services Coordinator

POSITION:
The Ambulatory Care Division of the Ventura County Health Care Agency (HCA) is currently looking to fill nine (9) Community Services Coordinator positions in the Whole Person Care team. The Whole Person Care team implements the CalAIM Enhanced Care Management and Community Supports programs which works to improve care for people with the most complex needs including people with behavioral health needs such as serious mental illness, emotional disturbance, and/or substance use disorder; seniors and people living with disabilities, people experiencing homelessness who also have complex physical or behavioral health needs, people transitioning from jail or prison back to the community, children and youth with complex medical conditions and/or in foster care. CalAIM Community Supports substitutes new clinical and non-clinical services for traditionally covered services like care in a nursing home or hospital to meet needs in new, more patient-focused ways.  Local investments include housing supports, short-term recovery supports, and independent living supports.
 
Working as part of a multi-disciplinary team, the Community Services Coordinator provides intensive, person-centered, field-based care management services including assessments, informed consent for services; conducts care planning, goal setting, and motivational interviewing, helps to navigate health, behavioral health, and social services, coordinates with other providers, and documents notes, and services provided in the electronic health record.

EDUCATION/BILINGUAL INCENTIVES:  Incumbents may be eligible for educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

NEW HIRE/RETENTION/REFERRAL INCENTIVES:  New hires may be eligible for a one-time New Hire Incentive of $1,500, subject to the applicable section of the SEIU 721 MOA 2022-2025, Article 38.
 
PAYROLL TITLE: Community Services Coordinator

AGENCY/DEPARTMENT:  Health Care Agency - Ambulatory Care

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for this position only; there are currently nine (9) full-time Regular vacancies in Health Care Agency - Ambulatory Care.

Community Services Coordinator is represented by the Services Employees International Union (SEIU) and is not eligible for overtime compensation.

Duties may include but are not limited to the following:

• Independently, and as part of a coordinated care team assesses and develops effective plans of care in response to multiple and complex patient health, behavioral health, housing and social service needs; helps patients identify their unique strengths in addressing difficult health and social issues.
  
  
• Plans, organizes and coordinates assigned caseload and staff activities including case management, records management, and community outreach services and projects.
  
  
• Serves as liaison with representatives from state, County, and local agencies, school districts, courts and the community to identify and resolve problems/needs.
  
  
• Interprets and implements federal, state and County laws, regulations, and policies to ensure adherence to state and County program and fiscal guidelines.
  
  
• Prepares a variety of reports, and correspondence; keeps appropriate records, documenting patient encounters and progress notes consistent with agency requirements.
  
  
• May conduct or evaluate needs assessments, initial and follow-up screening and social histories of patients referred to the program.
  
  
• May transport patients to medical, behavioral health, and social services appointments at County and community facilities when required.
  
  
• Performs other related duties as required.

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:

Considerable experience in social work, community health, mental health or education which has led to the acquisition of the required knowledge and abilities.

The required knowledge and abilities also can be obtained by four (4) years of experience in social work, community health, mental health or education, including responsibility for program development and implementation.

NECESSARY SPECIAL REQUIREMENTS:

• Must possess and maintain a valid California driver license
• All positions will require some weekends and evenings.
• At least one (1) year of experience in community outreach and education. 

DESIRED:

• Bilingual (English/Spanish)

KNOWLEDGE, SKILLS, and ABILITIES:
Thorough knowledge of: community structure and resources; group and family dynamics; County roads and buildings; problems, needs and behavioral patterns of the population served, countywide systems of services and supports, medical, social, behavioral and housing to serve at-risk populations; and  specialized topics for group presentation.

Working ability to: follow instructions; provide services in a field-based environment; exercise sound judgement; develop trusting and effective working relationships with a diverse patient population including persons with health, mental health and substance use issues, many who present with challenging behaviors; transport patients when required; write timely, accurate case chronologies, field service documentation in the electronic health record, and other reports regarding patients; administer various health/behavioral health screening tests such as social needs, patient activation measures, substance use assessments, depression screening tools, and suicide risk questionnaires; develop educational programs and evaluation plans; coordinate activities among various groups; plan and organize work of others; conduct classroom training or educational workshops; communicate effectively orally and in writing.

Skill in: motivational interviewing, de-escalation, non-violent crisis intervention, and patient education.

FINAL FILING DATE:  This is a continuous recruitment and may close at any time; therefore apply as soon as possible if you are interested in it. Your application must be received by County of Ventura, Human Resources no later than 5:00 p.m. on the closing date.

(Previously: Applications must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Wednesday, October 11, 2023.)

To apply on-line, please refer to our web site at www.ventura.org/jobs.  If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

NOTE TO APPLICANTS:  It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications.  A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

Lateral Transfer Option: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible.  If interested, please click here for additional information.

Supplemental Questionnaire – qualifying: All applicants are required to complete and submit the questionnaire for this exam at the time of filing.  The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position.  Failure to complete and submit the questionnaire may result in the application being removed from consideration.
 
Application Evaluation – qualifying:  All applications will be reviewed to determine whether or not the stated requirements are met.  Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.
 
Training & Experience Evaluation – 100% :  A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to supplemental questions. The T&E is a method for determining the better qualified applicants among those shown to meet the stated requirements. Using a T&E, applicants may be scored or ranked according to criteria that most closely meet the business needs of the department. Candidates are typically scored or ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, some qualified candidates may receive a score or rank which is moderate or lower resulting in them not being advanced in the process.

NOTE: In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence providing all information requested. Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.  

Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list. (Due to an administrative oversight, section language revised as of October 18, 2023)

If there are three (3) or fewer qualified applicants, a T&E will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Salary : $61,137 - $85,705