Infusion Scheduler

Why Join Us?

Ventura County Hematology Oncology Specialists (VCHOS) was originally founded in 1971 with the goal of providing the highest quality of care for patients with cancer and blood disorders with office locations in the coastal cities of Ventura, Oxnard and Camarillo. Guided by an exceptional team of dedicated physicians, clinical professionals and support staff, VCHOS provides individualized treatment, personalized care and unwavering support to patients and their families. Through its partnership with One Oncology, VCHOS is at the forefront of cancer research. The VCHOS patient centered team inspires resilience and illuminates possibilities for a healthier and more hopeful tomorrow.

Job Description

The purpose of the Infusion Scheduler is to schedule patients for the Infusion room resource. This includes scheduling appointments, schedule maintenance, and rescheduling missed or cancelled appointments.

Essential Functions: 

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.   

Key Responsibilities: 

• Greet patients, ascertain purpose of visit, and direct them to appropriate staff.
• Schedule appointments for patients to receive infusions, injections, and other treatments.
• Confirm patient appointments.
• Maintain office schedules for the infusion room including follow-up on missed appointments, cancellations, and reschedules as pertinent.
• Answer telephone calls and direct calls to appropriate staff.
• Receive and route messages and documents as needed.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications as needed to do work assigned.
• Perform various clerical and administrative functions as needed.
• Efficiently and cordially coordinate with outside facilities and internal departments as needed.
• Transmit information or documents as needed, using computer, mail, or facsimile machines.
• Other duties as assigned.
  
  

 Key Competencies

• Demonstrate excellent communication skills and attention to detail.
• Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Multi-task and have commitment to excellence in patient care.
• Manage difficult or emotional situations; respond to requests for service and assistance.
• Maintain confidentiality.
• Follow policies and procedures; complete administrative tasks correctly and on time.
• Exhibit sound and accurate judgment; make timely decisions.
• Must approach others in a tactful manner; react well under pressure.
• Demonstrate accuracy and thoroughness; must look for ways to improve and promote quality.
• Must be dependable and punctual.
  
  

Minimum Qualifications: 

• High school diploma or equivalent required.
• At least (1) year experience in a medical office environment required
  
  

Additional Requirements:   

• Great Customer Service Skills. 
• Previous experience with OncoEMR preferred.  
• Previous Oncology/Hematology experience preferred.  
• Ability to travel between office locations as needed.
  
  

Pay Ranges: $25-30/hr