Payment Operations Assistant Manager

Company Description

Ventura County Credit Union (VCCU) has a long-standing tradition of "people helping people," which dates back to its founding in 1950 by ten county employees. Since then, VCCU has grown into a trusted not-for-profit financial cooperative with over $1.5 billion in assets and more than 75,000 members. Dedicated to serving its members, VCCU provides competitive loan rates, higher deposit interest, low fees, and modern services like online and mobile banking. With branches in Ventura County, including Ventura, Camarillo, Thousand Oaks, Simi Valley, Oxnard, Port Hueneme, Moorpark, and RiverPark in Oxnard, CA, VCCU remains committed to delivering exceptional financial services to its community.

Role Description

The Payment Operations Assistant Manager provides leadership, oversight, and accountability for all payment operations of the Credit Union. This role ensures payment activities are conducted in a safe, sound, and compliant manner consistent with FFIEC guidance, NCUA regulations, and internal risk management expectations, with a focus on continuous improvement across all payment channels.

This position oversees ACH, wire transfers, check processing, Remote Deposit Capture (RDC), mailed payments, EFT/Bill Payment processing, and other money movement services.

The role partners closely with the Director of Payment Services and acts as a liaison with leadership, IT, Risk, Compliance, and external vendors to ensure payment operations align with organizational strategy, regulatory expectations, and member service standards. This includes serving as a resource on project teams.

This position is based at the corporate office and requires fully onsite work in Ventura, CA.

Operational Oversight

Direct daily operations for, but not limited to:

• ACH origination and receipt
• Domestic and international wire processing (where applicable)
• Check processing and item processing
• Remote Deposit Capture (consumer and business)
• Mailed payment processing
• EFT and Bill Payment services
• Zelle services and instant payments such as RTP and FedNow
• Ensure operational readiness for peak volumes, system changes, and regulatory deadlines.
• Partner with Risk, Compliance, and Audit teams to support examinations, audits, findings remediation, and control testing.

Qualifications

• Minimum of five (5) years of progressive experience in financial institution payment operations, including ACH/EFT, check processing operations.
• Demonstrated knowledge of payment systems, regulatory requirements, operational risk, and internal controls.
• Proficiency with core banking systems Symitar/Episys, online banking, payment platforms, and Microsoft Office tools, including Microsoft 365, and SharePoint.
• Associate’s degree (AA/AS) or equivalent required.