JOEM Customer Quality Manager

Minimum 5 years of experience as a Customer Quality Manager

Venteon is currently seeking a Customer Quality Manager to fill an opening with a manufacturing company located in Wixom, MI.

Requirements of the Customer Quality Manager

• Familiarity with automotive/component industry standards
• Familiarity with product development/manufacturing processes
• Familiarity with Japanese client quality evaluation systems
• Expertise in quality management tools/methodologies
• Highly responsible, proactive, and resilient under pressure; results-driven with strong resource coordination skills to meet client demands.
• Highly collaborative with strong organizational, coordination, and proactive abilities, adaptability, customer insight, and effective time management.
• Bachelor's degree or above, with priority given to quality management or mechanical related majors;
• 5 years. in Quality/Project management experience (Mech. Eng. or Auto Parts), Japanese clients experience is preferred
• English proficiency as the working language; Japanese/Korean proficiency is preferred

Benefits of the Customer Quality Manager

• Competitive salary
• Advancement potential
• Full time
• Paid time off
• Medical / Dental / Vision
• 401k

Responsibilities of the Customer Quality Manager

• Collaborating closely with business units to support quality strategy execution for key Japanese clients, and lead localization of customer quality management
• Grasp client's global quality strategy, coordinate integration of group/BU/factory resources to ensure sustained controllability of product quality risks.
• Quality Management: interface with key clients on quality strategy, monitoring performance, mitigating risks, and achieving quality targets.
• Resolve urgent quality issues and cross-BU gaps; coordinate organizational collaboration, audit responses, and corrective actions; conduct quality competency training
• Deploy and refine internal QMS frameworks compliant with industry standards and client specifications.
• Lead group-wide quality-client engagement initiatives to drive continuous improvement in customer satisfaction.