What are the responsibilities and job description for the Customer Service Manager position at Venteon?
Customer Service Manager - Middletown, CT
Minimum 5 years of experience as a Customer Service Manager
Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing company located in Middletown, CT
The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as the primary link between customers and internal teams to ensure contractual, technical, and delivery requirements are met. The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships.
Requirements of the Customer Service Manager
- Minimum 5 years of customer relationship management in aerospace manufacturing.
- Experience in managing manufacturing processes, productivity and efficiency measurements.
- Experience using MRP/ERP systems.
- Epicor experience is a plus.
- Experience with aerospace customer portals.
- Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
- Proficiency in MS Excel.
- Strong problem solving and analysis skills.
- Strong communication/interpersonal skills.
Benefits of the Customer Service Manager
- Competitive salary
- Advancement potential
- Full time
- Paid time off
- Medical / Dental / Vision
- 401k
Responsibilities of the Customer Service Manager
- Leading and managing complex programs to customer and stakeholder satisfaction
- Set up and operate the governance for the program of work, including establishing goals and implementing plans to achieve goal realization
- Provide regular status on program progress, including creating & updating milestones and action plan implementations
- Motivating the team to deliver the business case and margins expected
- Organizing, coordinating, and directing activities for multiple projects
- Leading project planning and resolving conflicts across programs
- Managing relationships with key customer personnel
- Reviewing order demand and ensuring accurate input into the ERP system
- Supporting sales and estimating to ensure customer quote requests are met
- Work with planning to help meet customer delivery requirements
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to abarry@venteon.com
Salary : $85,000 - $105,000