Appointment Setter

Harvard Resource Solutions is seeking Appointment Setters for our client in Waterford on a temporary basis.

2-4 weeks

Potential to convert to direct hire for the right candidate ( Based upon performance and attendance)

Pay: $20/hr.

Full time ( 40 hours )

We are seeking a motivated and customer-focused Appointment Setter. In this role, you will make 50–70 outbound calls per day during a 7-hour working day (8-hour shift) to follow up on company-provided leads. Your primary responsibility will be to speak with prospective customers, gather basic information, and schedule appointments for our Outside Sales Representatives using our appointment scheduling system.

Key Responsibilities:

• Make 50–70 outbound calls daily to prospective customers.
• Follow up on company-provided warm/hot leads in a professional and friendly manner.
• No cold calling. Prospects have called in requesting information.
• Gather customer information and qualify interest.
• Schedule appointments for Outside Sales Representatives.
• Accurately enter customer information and appointment details into the company's scheduling system.
• Maintain a positive customer experience while meeting daily call and appointment goals.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service, call center, appointment setting, inside sales, or telemarketing preferred.
• Excellent verbal communication and interpersonal skills.
• Comfortable making 50–70 outbound calls per day and working toward daily performance goals.
• Strong customer service skills with a professional and friendly phone demeanor.
• Ability to gather information accurately and schedule appointments efficiently.
• Basic computer skills with the ability to navigate multiple systems and enter data accurately.
• Strong organizational skills and attention to detail.
• Self-motivated with the ability to work independently and manage time effectively.
• Reliable attendance and a positive, team-oriented attitude.