What are the responsibilities and job description for the Air / Ocean Import Coordinator position at Ventana Serra?
Ventana Serra LLC – Jersey City NJ - Full-Time
Company Description Ventana Serra is a leading provider of international delivery services, offering integrated sea and air transport solutions with advanced logistics and supply chain management. The company serves diverse sectors including automotive, furniture, fashion, chemical, technology and paper, tailoring solutions to different product types and industry needs. Through longstanding relationships with major global sea and air carriers, Ventana Serra can handle a wide range of shipment volumes and meet demanding delivery timelines. Modern goods traceability systems and integrated data and document management support efficient, cost-competitive, and secure services worldwide. Operations are carried out with a strong focus on reliability, safety, and alignment with each customer’s specific requirements.
Position Overview
Ventana Serra LLC is seeking an experienced Air & Ocean Import Coordinator to join our team. The ideal candidate will bring at least 7 years of hands-on experience in international air and ocean import operations, strong knowledge of CargoWise, and a proactive, detail‑oriented approach to customer service and shipment management. This role is essential to ensuring smooth cargo flow, regulatory compliance, and exceptional service to our clients.
Key Responsibilities
- Manage end-to-end air and ocean import shipments, including booking, tracking, documentation, and final delivery coordination.
- Prepare and review all import documentation: commercial invoices, packing lists, arrival notices, transmit ISF, and other regulatory requirements.
- Ensure compliance with U.S. Customs, FMC, and other applicable regulations.
- Coordinate with airlines, steamship lines, freight forwarders, customs brokers, and trucking partners to ensure timely cargo movement.
- Maintain accurate and timely data entry in CargoWise, including job creation, milestone updates, billing, and file closure.
- Communicate proactively with customers regarding shipment status, delays, exceptions, and required documentation.
- Resolve operational issues, discrepancies, or service failures with urgency and professionalism.
- Work closely with sales departments to support seamless workflow and customer satisfaction.
- Monitor and manage vendor invoices, client billing, and cost accuracy within CargoWise.
- Support continuous improvement initiatives to enhance efficiency and service quality.
Qualifications
- Minimum 7 years of experience in air and ocean import operations within freight forwarding
- Strong proficiency in CargoWise—including job management, documentation, billing, and workflow.
- Solid understanding of U.S. Customs regulations, import compliance, and international shipping practices.
- Excellent communication skills with the ability to interact professionally with customers, carriers, and internal teams.
- Strong organizational skills and attention to detail; able to manage multiple shipments and deadlines simultaneously.
- Problem-solving mindset with the ability to work independently and make decisions in a fast-paced environment.
- Experience with hazardous cargo, perishables, or specialized commodities is a plus.
Why Join Ventana Serra LLC
- Collaborative and supportive team environment
- Opportunities for professional growth within a global logistics network
- Competitive compensation and benefits package
Compensation and Benefits
- Salary Range 65,000 to 80,000
- Paid Time Off
- Health, Vision, Dental Insurance starting from hire date
- 401K