Sales Support Coordinator

Sales Support Coordinator

Location: Mineral Wells, TX

Ventamatic is seeking a detail-oriented Sales Support Coordinator to serve as the critical link between our Sales Managers, external partners, and internal operations. You will act as the "air traffic controller" for orders and information, ensuring our ventilation products reach retail big box stores, wholesale channels (Hardware, Lumber, Construction, HVAC, Electrical, Roofing, etc.), and direct-to-consumer (DTC) customers on time. Your goal is to streamline the sales cycle by executing inventory allocations and on-time shipping to bridge our gap between customer needs and our internal capabilities.

Reports to: Executive VP of Sales

Key Responsibilities:

• Sales Liaison: Act as the primary point of contact for external salespeople and customers, fielding requests and delivering timely updates on order status, product availability, inventory allocation and delivery updates to customers,
• Cross-Functional Collaboration: Partner with Manufacturing, Shipping, and Customer Service to track production schedules and ensure on-time delivery. Work with Accounting to resolve pricing discrepancies or credit holds.
• Data & Database Management: Maintain accurate, up-to-date pricing across all sales channels. Ensure the CRM/database reflects current agreements for retail, wholesale, and DTC accounts.
• Forecasting: Assist Channel Sales Managers by maintaining and updating sales forecasts to help Manufacturing align production with anticipated demand.
• Channel Support: Tailor support to meet the unique requirements of diverse channels, from the high-volume logistics of big-box retail to the technical specifications of HVAC and roofing wholesalers. 

Qualifications:

• Experience: 2-4 years in sales support, logistics, or account coordination (experience in manufacturing or building materials is a plus).
• Communication: Exceptional interpersonal skills with the ability to navigate different departmental "languages" (e.g., explaining a production delay to a salesperson or a credit issue to a customer).
• Technical Skills: Proficiency with MS Office Suite, particularly MS Excel for pricing and forecast management. Hands-on experience with ERP and CRM systems is required.
• Problem Solving: A proactive mindset focused on identifying bottlenecks in the order-to-delivery process and resolving them before they impact the customer.
• Adaptability: Comfortable managing the different paces of retail, wholesale, and e-commerce business models. 

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Employee Assistance Program

Work Location: Hybrid remote in Mineral Wells, TX

Salary : $50,000 - $60,000