What are the responsibilities and job description for the Service Manager - Miami, FL position at Vensure Employer Solutions?
Looking for More Than a Typical Service Manager Role?
Our company is seeking a driven and highly capable Service Manager to lead operations in the Miami market. This is not a standard desk-management position — we're looking for someone who can wear multiple hats, lead from the front, solve problems quickly, and thrive in the fast-paced marine industry.
The ideal candidate is operationally strong, customer-focused, mechanically minded, highly organized, and comfortable balancing field operations, customer relationships, scheduling, team leadership, revenue growth, and business development responsibilities.
What You'll Do
Our company is seeking a driven and highly capable Service Manager to lead operations in the Miami market. This is not a standard desk-management position — we're looking for someone who can wear multiple hats, lead from the front, solve problems quickly, and thrive in the fast-paced marine industry.
The ideal candidate is operationally strong, customer-focused, mechanically minded, highly organized, and comfortable balancing field operations, customer relationships, scheduling, team leadership, revenue growth, and business development responsibilities.
What You'll Do
- Oversee day-to-day marine service operations in the Miami area
- Coordinate technicians, subcontractors, scheduling, and customer projects
- Manage customer communication, service expectations, and follow-up
- Build strong relationships with yacht owners, captains, marinas, and vendors
- Drive revenue growth through customer retention, upselling services, and developing new business opportunities
- Assist in estimating, troubleshooting, logistics, and operational problem-solving
- Support recruiting, training, and management of service personnel
- Ensure projects are completed safely, efficiently, and to Hartman standards
- Identify opportunities to improve operations and grow customer relationships
- Step in wherever needed to support the success of the division
- Strong marine industry experience required
- Previous service management, operations, or leadership experience preferred
- Ability to multitask and manage multiple priorities under pressure
- Strong leadership, communication, and organizational skills
- Customer-service mindset with strong follow-through
- Mechanically inclined with practical problem-solving ability
- Self-starter who works well independently and with a team
- Comfortable handling both field and administrative responsibilities
- Willingness to travel locally throughout the Miami area
- Strong sense of urgency and professionalism