Lube Technician - Roanoke, VA

Position Summary

The Lube Technician role is an entry-level position designed to familiarize new team members with our service standards, procedures, and customer-focused philosophy. This position serves as the foundation for advancement, with certification as a Certified Technician expected within 45 days of hire.

In this role, you will learn and assist with our Full-Service Oil Change process, perform routine vehicle maintenance, and deliver fast, friendly, and professional service to every customer. 

Essential Duties and Responsibilities

• Learn and adhere to standard operating procedures for oil changes and related services
• Assist with vehicle maintenance tasks such as oil changes, filter replacements, and fluid top-offs
• Maintain a clean, safe, and organized work environment
• Communicate effectively with team members to ensure smooth workflow
• Provide an exceptional and professional customer experience
• Complete required Rally Point training modules to achieve Certified Technician status
• Demonstrate proficiency in all positions involved in the Full-Service oil change
• Uphold standards of integrity, efficiency, and transparency
• Lead by example in delivering exceptional customer service
• Support team performance and mentor new technicians

Knowledge, Skills, and Abilities

• Strong work ethic and eagerness to learn
• Dependable attendance and punctuality
• Positive attitude and excellent communication skills
• Ability to thrive in a fast-paced, physically active environment
• Must be able to stand for extended periods
• Ability to maneuver in and out of a shallow 3-foot deep pit safely
• Physical capability to walk, stand, bend, stoop, twist, and perform manual tasks for extended periods
• Willingness to work in varying weather conditions
• Alertness and situational awareness in a fast-paced environment
• Ability to lift up to 50 pounds
• Reliable transportation

Education & Experience

• No prior automotive experience required; full training provided