What are the responsibilities and job description for the AZ - Senior Payroll Specialist, Implementation (On-Site) position at Vensure Employer Services?
About Us
Founded in 2004, Vensure Employer Services provides PEO solutions and human resource outsourcing to small and mid-market businesses across the country. Through its subsidiaries, including VensureHR, the company processes more than $19 Billion in payroll and supporting more than 874,770 worksite employees. With services including payroll, medical and voluntary benefits, workers' compensation, risk management and HR administration, Vensure companies support a broad spectrum of industries, allowing small business owners to cost-effectively manage HR functions and turn their attention to growth and profitability initiatives.
Position Summary
As a Sr. Payroll Specialist - Implementation, you will be responsible for engaging new clients during the implementation of Applicant Tracking, Time & Labor Management, and Performance Management Systems along with Benefit set up for EOR and International clients. You along with Payroll will own the overall client success and satisfaction during the implementation of our products and services. You will assist the SVP of payroll in a variety of support duties and work side by side with managers in various departments within the organization including Payroll, HR, Sales, Finance and Risk. This role acts as a resource for all internal and external customers by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection. Must be proficient in the use of all computer applications for word processing, spreadsheet, and databases and must have the ability to exercise independent judgement and exercise discretion regarding confidential matters.
Essential Duties and Responsibilities
Provide a complete and successful implementation for our clients
Consult with Clients to determine technology needs
Subject matter expert with our software
Manages multiple client implementations
Acts as a liaison between internal stakeholders
Responsible for developing and executing implementation project plans
Maintains ClientSpace (CRM) by updating milestones, tasks, and other related items
Works with Business Consultant to initiate the Client Implementation process
Reviews and audits Client data to ensure accuracy
Remain up to date on industry regulations and best practices to provide guidance to Clients
Provides training on how to navigate the products and software
Deliver results on time and ensure client product adoption for success with our software
Responsible for understanding our Service Types and Service Model to better facilitate Client transition to the ongoing Service Model
Create client advocates- ensures client is happy and willing to provide a reference to future clients
Service agreement compliance
Ensure all contract terms and conditions are adhered to
Ensure all schedule A line items are properly invoiced
Yearly audit of all CSA and Benefits
Lead onboarding for all new business
Update client shells as needed
Client relations activities
Client point of contact for inquiries and support
Issuance and management of Certificates of Insurance
Manage and distribute Certificates of Insurance during annual renewal
Facilitate meetings or conference calls
Worksite location approvals and class code endorsements
Act as liaison between client and workers compensation carrier for worksite locations and compliance
Audit worksite locations to ensure reporting is done properly
Weekly payroll and workers compensation code analysis
Ability to report any outliers to manager and update models to account for trend changes
Knowledge, Skills, and Abilities
HR, PEO, EOR or Payroll Outsourcing industry knowledge
Experience with HRIS, Payroll, CRM software
Knowledge of local, state, and federal laws and regulations as it relates to payroll, time and labor management
Analytical and problem-solving skills
Time management skills
Project management skills
Excellent written and verbal communications
Ability to learn technology quickly
Proficient in Microsoft Office applications and other software applications and tools required
Passion for overall customer success
Knowledge of Prism software
Education & Experience
Bachelor's Degree in business or management
3-5 years related experience required
Founded in 2004, Vensure Employer Services provides PEO solutions and human resource outsourcing to small and mid-market businesses across the country. Through its subsidiaries, including VensureHR, the company processes more than $19 Billion in payroll and supporting more than 874,770 worksite employees. With services including payroll, medical and voluntary benefits, workers' compensation, risk management and HR administration, Vensure companies support a broad spectrum of industries, allowing small business owners to cost-effectively manage HR functions and turn their attention to growth and profitability initiatives.
Position Summary
As a Sr. Payroll Specialist - Implementation, you will be responsible for engaging new clients during the implementation of Applicant Tracking, Time & Labor Management, and Performance Management Systems along with Benefit set up for EOR and International clients. You along with Payroll will own the overall client success and satisfaction during the implementation of our products and services. You will assist the SVP of payroll in a variety of support duties and work side by side with managers in various departments within the organization including Payroll, HR, Sales, Finance and Risk. This role acts as a resource for all internal and external customers by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection. Must be proficient in the use of all computer applications for word processing, spreadsheet, and databases and must have the ability to exercise independent judgement and exercise discretion regarding confidential matters.
Essential Duties and Responsibilities
Provide a complete and successful implementation for our clients
Consult with Clients to determine technology needs
Subject matter expert with our software
Manages multiple client implementations
Acts as a liaison between internal stakeholders
Responsible for developing and executing implementation project plans
Maintains ClientSpace (CRM) by updating milestones, tasks, and other related items
Works with Business Consultant to initiate the Client Implementation process
Reviews and audits Client data to ensure accuracy
Remain up to date on industry regulations and best practices to provide guidance to Clients
Provides training on how to navigate the products and software
Deliver results on time and ensure client product adoption for success with our software
Responsible for understanding our Service Types and Service Model to better facilitate Client transition to the ongoing Service Model
Create client advocates- ensures client is happy and willing to provide a reference to future clients
Service agreement compliance
Ensure all contract terms and conditions are adhered to
Ensure all schedule A line items are properly invoiced
Yearly audit of all CSA and Benefits
Lead onboarding for all new business
Update client shells as needed
Client relations activities
Client point of contact for inquiries and support
Issuance and management of Certificates of Insurance
Manage and distribute Certificates of Insurance during annual renewal
Facilitate meetings or conference calls
Worksite location approvals and class code endorsements
Act as liaison between client and workers compensation carrier for worksite locations and compliance
Audit worksite locations to ensure reporting is done properly
Weekly payroll and workers compensation code analysis
Ability to report any outliers to manager and update models to account for trend changes
Knowledge, Skills, and Abilities
HR, PEO, EOR or Payroll Outsourcing industry knowledge
Experience with HRIS, Payroll, CRM software
Knowledge of local, state, and federal laws and regulations as it relates to payroll, time and labor management
Analytical and problem-solving skills
Time management skills
Project management skills
Excellent written and verbal communications
Ability to learn technology quickly
Proficient in Microsoft Office applications and other software applications and tools required
Passion for overall customer success
Knowledge of Prism software
Education & Experience
Bachelor's Degree in business or management
3-5 years related experience required
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