What are the responsibilities and job description for the Server Assistant position at VENETO Ristorante Italiano?
If you have high standards for yourself and want to be on a high-performing team - please, continue reading and APPLY ONLY IF you can get on board with:
- Being paid a professional wage by the owners vs. relying on tips from the Guests
- Parting ways with your cell phone during your scheduled shift
- Learning and following our processes, standards, etc.
- Acting like an owner, in a professional and positive manner
- Having fun
8-time recipient of Wine Spectator Best of Award of Excellence: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026
Our mission is, “To surprise and delight Guests with our individual pride and warmth, unapologetically authentic Northeastern Italian cuisine and unparalleled wine experiences, and VENETO-style of hospitality. The VENETO experience turns first-time Guests into life-long fans.” This is why we exist and why we do what we do. We are big on professionalism, communication, preparedness, organization, details, and continuous improvement. We believe these are keys to success. The mottos we live by: “Guest First.” and “work hard, play hard.”
The mottos we live by: “Guest First.” / “work hard, play hard.”
The Server Assistant at VENETO is invaluable and crucial. Your contribution is welcomed and respected by the entire team. In our busy and hectic environment you serve as a support system for servers. You will excel if a Guest leaves feeling that their every need was met, but they don’t remember seeing anyone at their table. A great server assistant can make the difference between a pleasant dining experience and a poor one.
Server Assistant Responsibilities:
- Take direction from, and support servers by cleaning, preparing tables between courses, and ensuring that guests are well attended to.
- Approach guests in unobtrusive manner, never interrupting the meal and always directing Guest questions to server.
- Discretely and professionally clear empty plates and dishes from tables, and refill water glasses during the course of the meal without allowing food or drinks to spill on table, floor, or Guests.
- When directed by server, deliver plates to tables so guests may enjoy their food fresh and hot
- Discretely remove spilled food and crumbs, and refill water glasses.
- Friendly professional demeanor towards all Guests and team members.
- Clean tables and reset tables according to defined VENETO standards
- When not busy supporting servers, you will focus on other jobs around the restaurant, including but not limited to: restocking supplies and general cleaning (inside and outside)
QUALIFICATIONS You Bring to the Table:
Hospitality:- An appetite for providing exceptional, memorable hospitality
- Excellent emotional self-awareness, with a clear understanding of Guest and staff boundaries
- Ability to stay calm, professional, and solve problems when under pressure
- Gracious and pleasant demeanor with a positive attitude
REQUIREMENTS of The Job:
- Punctual
- Ability to work well on a team and receptive to taking direction, feedback, and coaching.
- Fine dining experience a plus, but not required — positive attitude to learn the job and follow set standards and procedures is required.
- Preferably 1-3 years previous experience at a restaurant with similar service, guest relations & operational standards.
- Ability to Lift 40 lbs and stand for long periods of time.
- Ability to multi-task with obsessive attention to details.
- Professional appearance / grooming standards appropriate for a premier fine dining restaurant.
- Must have a stellar track record and a positive attitude.
- Follow all processes and procedures outlined in training and operational materials.
Commitment to embodying our Family Values of:
Integrity: doing the right things always, using sound judgement, even when no one is looking.
Excellence: doing what needs to be done, as well as it can possibly be done.
Hospitality: doing all that can be done, and more than is expected, in thoughtful ways that let people know you care.
Entrepreneurial Spirit: seeing opportunities others haven’t, and creating opportunities others wish they’d thought of first.
BENEFITS You Receive as A Valued Member of Our Team:
- Paid basic health coverage
- Paid time off to support you in having an active life outside of work
- Dining discount and complimentary daily family meals
- Member of a professional, award winning, and supportive team, where you are celebrated and valued
- Proprietary training and development opportunities
- Paid annual education trip to Italy
VENETO is:
- for hospitality professionals who desire a healthy environment to learn and grow.
- following Italian custom, we are a non-tipping restaurant.
- focused on the finer details of fine dining.
- committed to surprising and delighting Guests with our individual pride and warmth.
- unapologetically, authentic Italian (cuisine and customs) for guests and team — we are a non-tipping restaurant, paying professional team members professional wages with bonus opportunities tied to personal performance.
- a destination for unparalleled wine experiences.
- proud to offer our unique VENETO-style of hospitality.
- recipient of Wine Spectator Best of Award of Excellence award: 2018-2026
- a healthy and thriving business with great opportunities for continued growth and shared successes.