What are the responsibilities and job description for the Customer Service Representative position at Venetian Pet Hospital?
Our Mission Statement:
Our friendly and inviting team will make sure every patient, every time, is cared for by practicing personalized veterinary medicine from the heart. We have the latest technology to provide the highest quality medicine to ensure your pet's safety and care comes first. It is our passion to make sure every client and patient is treated like our own family.
We are veterinary medicine from the heart. We believe and live by our mission statement. This position requires a friendly and up-beat personality, excellent customer service skills, amazing communication skills and the ability to work well in a fun and family oriented environment!
Benefits of joining our team:
- Diverse family orientated team that are always willing to help
- Management staff who are great listeners of all concerns
- Hands on training with our Director of Client Services and CSR Lead
- We are a growing company that is expanding and always willing to promote if requirements are met
- Small business owned
- Raises are determined by performance
- Discounts on services and medications once 90 day probationary period is completed
- Paid lunches for birthdays monthly as a group
- Paid lunches for on-site and off-site team meetings as well as paid for your time
Must be comfortable and confident to do the following:
- Answering multiple phone lines; placing lines on hold; answering by the 3rd ring
- Send and print faxes
- Check emails and respond with professionalism
- Check voicemails
- Greeting and welcoming every client with kindness and urgency
- Take medication refills request; may also be responsible for filling medications
- Use critical thinking and prioritize according to importance
- Use a computerized client database and scheduling system
- Exposure as well as being able to clean up after fecal matter, urine, blood and vomit from cats and dogs (including deceased patients)
- Being detail orientated in all tasks including deep cleaning and note taking
- Report all concerns to the Director of Client Services or CSR Lead
- Must be good at math; count cash for change back to clients; able to learn and understanding our terminal system as well as CareCredit and Scratch Pay
- Use great communication skills and maintain a calm demeanor when talking to frustrated clients
- More tasks as assigned; feel free to ask more about it!
Requirement:
- Prior experience with customer service skills and/or scheduling are required.
- Must be able to work full time including every other Saturday. Shift starts at 7:30am and ends after the last customer leaves between 5:30pm and 6pm. We are also looking to fill urgent care hours. Urgent care is 5pm-9pm Tuesday-Thursday. Saturdays the shift ends at around 3:30pm.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
- Morning shift
- No nights
People with a criminal record are encouraged to apply
Ability to Commute:
- Stockton, CA 95207 (Required)
Work Location: In person
Salary : $18 - $22