SR SPECIALIST - WORKFORCE MANAGEMENT

Position Overview

The primary responsibility of the Sr. Specialist – Workforce Management is to create and implement weekly schedules for the property while making appropriate decisions and staffing level changes based on business needs and forecasts.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Analyze staffing data provided by department and labor analytics to ensure appropriate staffing levels.
• Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling procedures and metrics.
• Ensure timeliness of schedule creation and delivery to the standards as set out by the Executive Director/Managers and expectations of the department.
• Collaborate with department heads to adjust staffing models and approve schedule changes independently as necessary.
• Process Team Member’s leave requests and Leave of Absences, as per the Absence Management team.
• Develop and deliver best practice scheduling, rotation design and reporting to maintain consistency among business.
• Edit/correct daily payroll in Kronos and input/tracks Team Member scheduling information, including attendance points.
• Determine appropriate times to close stations/tables and call Team Members into work or grant Team Members company requested early outs, as necessary.
  
  

Additional Duties & Responsibilities

• Ensure scheduling practice is developed in line with legislative requirements and local law protecting the company and Team Member interest.
• Ensure ethical and equity issues are identified and managed in the scheduling process.
• Develop duty sheets and other daily reporting as required by the business.
• Staff the Workforce Management (WFM) telephones for Team Member call outs and inquiries.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.
  
  

Company Standards Of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

Additional Duties & Responsibilities:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent. Bachelor’s Degree in a relevant field of study is preferred.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Three (3) years of experience in Hotel Operations.
• Experience at a 4 - or 5 - star resort preferred.
• Demonstrated experience in computer skills including but not limited to Microsoft Office, Virtual Roster, LMS, and HOTSOS.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.
  
  

Physical Requirements

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.