What are the responsibilities and job description for the Lead Front Desk Agent position at Vendome Clinique and Spa?
Position OverviewThe Lead Front Desk is the face and heartbeat of our spa. This role oversees daily front desk operations while delivering an elevated, warm, and seamless guest experience. The ideal candidate is polished, organized, service-driven, and confident in leading a team in a luxury spa or medical spa setting.Key ResponsibilitiesLead, train, and support front desk staff to ensure exceptional guest serviceManage daily scheduling, check-ins, check-outs, memberships, and retail salesMaintain smooth communication between providers, management, and guestsEnsure compliance with HIPAA, spa protocols, and medical spa regulationsHandle guest concerns with grace, discretion, and professionalismOversee cash handling, closing reports, and booking optimizationMaintain a pristine, welcoming front desk and reception environmentSupport promotions, packages, and client retention initiativesQualifications & Skills2 years experience in a spa, medical spa, or luxury hospitality environment is a plusProven leadership and team management skillsStrong sales ability with a client-first mindsetExcellent communication, multitasking, and problem-solving skillsProfessional appearance and demeanorExperience with booking systems (Mindbody preferred)Knowledge of medical spa services is a plusCompany DescriptionVendome Clinique and Spa is a premier luxury medical spa offering non-surgical aesthetic treatments, bespoke skincare, laser therapies, IV hydration, and holistic wellness services. We deliver an intimate, high-end client experience with exceptional care, confidentiality, and standout results. We are seeking a polished, client-focused Medical Assistant to support clinicians and our discerning clientele.
Salary : $20 - $22