Membership Secretary (W/M)

• To be the first point of contact for all membership enquiries.
• To report on membership data and key contributions to the new member lists.
• Have a full and complete understanding of the membership process from initial inquiry, to processing new members and continued support thereafter.
• An ability to learn and put together which type of prospective members should make up the shortlist for the Membership
• Committee to then consider.
• Contribute on budgets/forecasts of membership in both membership numbers and income, appreciating the correct level of fees members should pay.
• To ensure all membership applications are accurate and complete before passing to the Director of Membership

Profil recherché

POSITION REQUIREMENTS:

• Associate or Bachelor’s degree in Hospitality or related industry preferred.
• Ability to be flexible with job demands and open-minded when being asked to complete tasks.
• Ability to operate with grace under pressure.
• Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
• Experience working in a hospitality environment and/or in a similar role is essential.
• Prior experience in member management, sales, or recruitment environment preferred.
• High level of organization and attention to detail and ability to maintain confidentiality and discretion at the highest levels.
• Ability to work non-standard hours, including evenings and weekends.
• Exceptional service and customer relations skills, with the ability to foster effective relationships with employees, management, and Members
• Excellent verbal and written communication skills and the ability to communicate ideas and concepts
• Proficient in computers systems, including but not limited to: Microsoft Office programs, internet search, social media and sales management systems.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently sitting, standing up and moving about the workplace.
• Using computer, telephone, keyboard and other office equipment.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.

For all applications, please forward your updated CV

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Job Type: Contract

Work Location: In person