What are the responsibilities and job description for the Cust Solutions Rep position at Velvac?
VELVAC, INC.
Put your Career in the Passing Lane!
When you're riding with Velvac, your career is like an open road: full of interesting directions to go, things to do, and people to meet. Ours is a fast-growing, fun, friendly company.
We design and produces the best in vision and mirror systems and accessories for medium and heavy-duty commercial vehicles. Our world class customers include Peterbilt, Kenworth, Mack Truck, General Motors, Ford, Daimler, Volvo, Winnebago, and Fleetwood just to name a few. These businesses and products help keep the essential transportation industry up and running.
CUSTOMER SOLUTIONS REPRESENTATIVE
Join us as a Customer Solutions Rep and become a partner to these same customers who rely on us to keep them on the road and in the passing lane. Work with the purchasing teams of these top-notch vehicle OEM’s as well as Aftermarket sales reps and distributors. Become a trusted extension of their day to day jobs and the heartbeat of Velvac.
What Are You Looking For?
Do you…
o Have a talent for building rock solid customer relationships?
o Strive to be part of the solution instead of part of the problem?
o Thrive on making every contact your best?
o Believe attitude is everything?
o Have the problem-solving skills to help customers order the right parts?
o Have the attention to detail to catch all the part numbers, quantities, and due dates on each PO.
o Have the follow up skills to circle back with both internal and external customers?
Can you…
o Master phone, fax, web and EDI order entry processes?
o Navigate an MRP system from order entry, to scheduling, to billing, to adjustments, to shipment?
o Demonstrate strong skills with Microsoft Outlook, Teams, Excel and Word?
o Get excited about following old processes and improving new ones?
o Join our passion for Lean culture and continuous improvement?
If so, you may be a great fit for our small but mighty Customer Solutions Team.
You Will…
- Guide and process customer orders and inquiries in a fast-paced environment.
- Communicate with customers via phone, and email.
- Solve customer problems and find best possible solutions.
- Provide knowledgeable answers to questions about products, pricing and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer's needs to provide customer service that makes a difference.
- Actively participate in Kaizen and other lean activities to drive our continuous improvement culture deeper into our operation and our teams.
What You Can Expect:
In return for your talent, time, and commitment, we offer the competitive compensation and benefits you would expect of an industry leader, including career advancement, paid holidays, vacations, and matching 401(k) plan.
Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Requirements:• An associate or bachelor’s degree in business, sales, marketing, or related field.
• 3 to 5 years of customer experience and eager to grow.
• The ability to develop a working knowledge of our products.
• High level of accuracy in a continuous improvement environment.
• Proven ability to communicate with customers, peers and managers while maintaining a professional demeanor.
• MRP understanding and experience.
• ERP experience (IFS is a plus)
• Bilingual in Spanish and/or French would be a plus but not required.