Dealership Technical Support Associate- Ebike

Job Title: Dealership Technical Support & Warehouse Operations Specialist – Ebike

Department: Customer Service / Technical Support & Operations

Position OverviewWe seek a technically skilled professional to provide dual support in ebike technical troubleshooting and warehouse operations management. This role requires hands-on mechanical expertise, warehouse coordination skills, and a customer-first mindset to ensure seamless service for dealers, KOLs, and end-users.

Key Responsibilities

1. Technical Support (60%)

• Diagnose and resolve mechanical/electrical/software issues (e.g., battery faults, motor malfunctions)
• Previous experience in handling customer inquiries via phone or email is required, along with the ability to independently resolve technical issues for end customers
• Conduct on-site repairs using professional tools (torque wrenches, multimeters)
• Process warranty claims and returns with defect analysis
• Educate clients on maintenance best practices

2. Warehouse Operations (30%)

• Manage parts inventory (receiving/shipping QC, cycle counting)
• Maintain 5S warehouse standards with ≤2% inventory discrepancy
• Operate WMS/ERP systems for real-time stock updates
• Coordinate urgent parts deliveries for priority cases

3. Cross-functional Collaboration (10%)

• Report recurring technical issues to engineering team
• Develop troubleshooting guides with video demonstrations
• Conduct monthly warehouse safety audits

Qualifications:

Mandatory Requirements

✓ 2 years in technical support warehouse operations
✓ Ebike mechanical mastery: Motor disassembly/brake system calibration
✓ Tool proficiency: Battery testers/calibration software
✓ Physical capability: Lift ≤50 lbs, work in -5℃–35℃ environments
✓ Education: Associate degree in Mechanical/Electrical Engineering
✓ Systems: CRM (Zendesk) WMS (SAP/QuickBooks)

Preferred Qualifications

• ASE/E-Bike Technician Certification
• LEVA -Lithium battery safety certification
• Forklift operation license
• KOL partnership experience
• Lean warehouse management training

Compensation & BenefitsBase Salary: $50,000–$60,000/year

Work Environment

• Technical Zone: Equipped with Bosch diagnostic tools & repair stations
• Warehouse Zone: Climate-controlled parts storage IoT inventory scanners
• Schedule: Mon–Fri (8:00 AM – 4:30 PM with 1hr lunch)

Application Requirement

Submit: Resume highlighting mechanical repair cases (e.g., "Reduced motor RMA rate by 30%")

Work Location：171 Heller Pl Suite C7 Bellmawr, NJ 08031

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000 - $60,000