Service Manager- Rocky Mount, NC

Who We Are:

Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.

What’s in it for You:

VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You’ll Do:

As the Service Manager, your responsibilities encompass overseeing the daily operations of the service department. This involves managing the department's budget, scheduling expenditures, and maintaining strong customer relations.

Job Duties:

• Prepare and manage the annual budget, reviewing daily performance reports and identifying trends to enhance profitability.
• Supervise personnel, including selecting and hiring employees, scheduling work assignments, conducting safety meetings, providing training, coaching, counseling, and conducting performance appraisals.
• Maintain high standards of customer service, communicate service standards to department personnel, resolve customer complaints, and visit customers to establish and maintain excellent relations.
• Ensure compliance with waste management and safety regulations, including tracking and filing necessary documentation and scheduling mitigation repairs based on audit findings.
  
  

Job Qualifications & Requirements

• Minimum of ten (10) years of experience in the service department of the trucking industry.
• Technician experience is highly preferred.
• Demonstrated excellent customer service skills.
• Strong communication skills, both verbal and written.
• Must exhibit leadership qualities, with the ability to lead and motivate teams effectively.
• Team-oriented mindset, fostering collaboration and cooperation among team members.
• Proactive and demonstrates initiative in problem-solving and decision-making.
• Proficiency in computer usage and strong accounting skills are essential for this role.
  
  

Compensation:

• $70,000-$90,000 annual salary based on experience and skills plus bonus plan
  
  

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k match
• Health, Dental & Vision Insurance HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities
  
  

We’re looking to hire the best! If you are looking for a challenge and enjoy providing superior customer service, apply today for the Service Manager Position!

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.