What are the responsibilities and job description for the Customer Experience Manager position at Velocity Vehicle Group?
The Customer Experience Manager will manage the book of business within an assigned territory. In this role, you will be responsible for collaborating with upper management to lead the overall customer experience within your region and build strong relationships to grow your book of business. You will be tasked with identifying events in the local market that will maximize VVGs brand exposure. You will also be measured and rewarded by your ability to maintain relationships, and cumulative sales.
Compensation:
Excellent verbal and written communication skills.
Ensuring retention of Velocity’s customers throughout the year. Will also have job duties including:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Compensation:
- Generous Annual Salary (Depending on experience and skills)
- Full time position (8:00am - 5:00pm)
- Bonus Eligible
- Fantastic Culture
- 401k match
- Health, Dental & Vision Insurance HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Company perks such as employee discounts, company events and training programs
- Excellent Training and Career Advancement Opportunities
Excellent verbal and written communication skills.
- Ability to work well alone and with teams
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Ensuring retention of Velocity’s customers throughout the year. Will also have job duties including:
- Meeting with customers on a daily basis to ensure their satisfaction of Velocity’s Products and Services
- Working with internal teams to solve critical customer issues quickly
- Devising solutions to accommodate a complete, positive and long-lasting Customer Experience
- Creating vehicle specifications that best suits the client, when necessary
- Building strong relationships with the clients and replacing or adding vehicles as the need arises
- Must be able to pass post offer drug test, physical and lift test.
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.