What are the responsibilities and job description for the Technical Support Analyst position at Velocity Tech Inc?
Qualifications:
• Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)
• 2 years of experience providing IT support or systems administration preferably in an educational setting
• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices
Technical Skills
• Proficiency with Google Admin Console, Chrome Management Console and Google workspace
• Proficiency in Apple products and Mac support
• Familiarity with device imaging, policy configuration, and remote management tools
• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices
• Experience supporting web-based applications and learning management systems (LMS)
Soft Skills
• Strong problem-solving skills
• Ability to translate technical information into user friendly terms
• Customer service mindset with patience and professionalism
• Excellent organizational and documentation abilities
• Strong communication skills
Preferred Qualifications
• Google Certified IT Support Professional or Google Certified Administrator
• Experience with large scale Chromebook deployments
• Familiarity with content filtering tools and device compliance reporting
