What are the responsibilities and job description for the Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area position at Velocity Staff?
Overview
NOTE: THIS REMOTE POSITION REQUIRES CANDIDATES LOCAL TO THE KANSAS CITY AREA. Velocity Staff, Inc. is currently working with a wonderful client in the Kansas City area to add to their professional Technical Support team. The right candidate will have the flexility to work remote from home after a short training period on site at the client location in Kansas City, KS with some visits to the office as needed. This position comes available as the organization is expanding its support services team due to company expansion which has provided more opportunity for growth for the team and team members. Note: Training sessions will take place from 7am-4pm daily and shifts will be scheduled Monday through Friday between 7am-7pm with a 40 hour schedule. The right candidate will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.
Responsibilities
Perform troubleshooting, repairs, and deployment of Windows 7 and 10 as well as some Apple products.
Perform troubleshooting on mobile devices, iPhone/iPad and Android.
Perform troubleshooting on Network Printer and Multifunctional Devices.
Perform troubleshooting on Microsoft Office Products.
Work daily with internal customers via phone, and email, with the occasional walk ups.
Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system.
Provide excellent client service.
Qualifications
Associate’s Degree in related field of study.
Bachelor’s Degree preferred.
1-2 years of experience in MS Windows environment handling Level 1 calls with experience handling desktop and laptop break/fix support.
Experience using and troubleshooting MS Office (O365) products.
Experience using ticketing systems, ServiceNow preferred.
Experience managing and troubleshooting Windows 7 and 10 workstations.
Ability to demonstrate superior customer service skills.
Able to communicate and translate complex technical topics into easy to understand concepts.
Communicate clearly and effectively, both verbally and in writing.
Able to clearly document technical processes.
Able to proficiently manage and troubleshoot Microsoft desktop operating systems.
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.
Working knowledge of Active Directory Users and Comp.
Working knowledge of Mobile devices including Android, iPhone, iPad and Mac Computers.
Excellent written and verbal communication skills.
Hourly Wage Estimation for Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area in Kansas, KS
$30.00 to $37.00
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area?
Sign up to receive alerts about other jobs on the Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area.
Click the checkbox next to the jobs that you are interested in.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Not the job you're looking for? Here are some other Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area jobs in the Kansas, KS area that may be a better fit.
We don't have any other Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area jobs in the Kansas, KS area right now.
Whether you come from a background in sales, business development, customer service, or hospitality, you can be successful in our role. We don’t require a ...more
Whether you come from a background in sales, business development, hospitality, or retail, you can be successful in our role. We don’t require a specific d...more
