What are the responsibilities and job description for the Customer Experience Representative position at Velocity Network?
Description
Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to the Home team. The incumbent will advise customers on the benefits of fiber optics through inbound and outbound sales calls. In addition, responsibilities will include providing exceptional customer service in the areas of bill inquiries, service issues, payments, and handling equipment returns.
VNET offers an outstanding work environment and a competitive compensation and benefits package including:
Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to the Home team. The incumbent will advise customers on the benefits of fiber optics through inbound and outbound sales calls. In addition, responsibilities will include providing exceptional customer service in the areas of bill inquiries, service issues, payments, and handling equipment returns.
VNET offers an outstanding work environment and a competitive compensation and benefits package including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts/Section 125 Plan
- 401(k) Savings Plan with a company match
- Life Insurance
- Short Term Disability Insurance
- Paid Time Off
- Sick Time
- Paid Holidays
- Employee Assistance Program
- Free Parking
- On-Site Fitness Facility