Regional Service Manager

The Company

Velocity Maintenance Services has recently formed a strategic relationship with the nation’s largest provider of brand-independent material handling equipment fleet management services. This new collaboration has created a unique opportunity for talented forklift technicians across the United States. Velocity designs customized maintenance programs for mission critical lift truck assets in high utilization manufacturing and warehousing operations. We deliver significant value as a key supply chain partner for our customers.

At Velocity we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay based on experience plus incentives.
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Regional Service Manager is accountable for the operational and financial performance of service delivery within their assigned region. This role oversees daily operations, P&L management, technician leadership, customer satisfaction, safety, and execution of company standards. The Regional Service Manager drives continuous improvement by ensuring effective root cause analysis, corrective action, and the highest standards in planned maintenance execution.

Velocity is looking for a natural leader who excels at building and inspiring high-performing teams, thrives in fast-paced, customer-focused environments, and takes full ownership of financial and operational performance. The ideal candidate is a problem-solver with a passion for continuous improvement, strong communication skills, and a hands-on approach to leadership. They value safety, quality, and customer satisfaction above all else.

• Lead and develop service technicians and supervisors to meet operational goals.
• Oversee daily service operations, including scheduling, dispatch, and maintenance execution.
• Ensure compliance with safety standards (OSHA), company policies, and customer requirements.
• Conduct site visits and audits to uphold service quality and safety.
• Manage regional P&L, budgeting, and financial performance to meet revenue/margin targets.
• Control costs by monitoring labor efficiency, parts usage, and inventory.
• Build and maintain strong customer relationships; handle issue resolution and account planning.
• Lead customer meetings and business reviews to align on service performance.
• Drive root cause analysis and implement corrective action plans for lasting improvements.
• Support technician training, performance feedback, and accurate service documentation.
• Oversee regional inventory and procurement to ensure availability and cost control.
• Recruit and retain top talent while fostering a positive, accountable team culture.
• Other duties as assigned

*This job description is subject to change at any time.

Job Requirements:

• 5 years of experience in service management, operations, or maintenance leadership, preferably within material handling, equipment, or industrial service industries
• Proven experience managing P&L and achieving financial targets
• Demonstrated ability in root cause analysis and corrective action planning
• Strong leadership, coaching, and team-building abilities
• Excellent communication, problem-solving, and analytical skills
• Demonstrated ability to build strong customer relationships
• Working knowledge of OSHA standards and safety best practices
• High school diploma or GED required; college degree or technical certification preferred
• Proficiency with service management software, financial reporting, and Microsoft Office Suite
• Willingness to travel within assigned region as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an industrial setting, with co-workers and customers working side-by-side and a moderate level of activity being performed by co-workers and customers in the surrounding area. The noise level in the work environment is moderate.

Velocity Maintenance Services, LLC. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.