What are the responsibilities and job description for the Executive Assistant/Office Manager position at Velocity IT Solutions?
Executive Assistant / Office Manager
Location: Westerville, OH (In Office)
Schedule: Part-time (20–25 hours/week)
Core hours: Monday-Friday, 8:00 AM-1:00 PM, with some flexibility.
Pay: $25-$30 per hour, depending on experience
About Us
We are a locally owned IT services company serving small and mid-sized businesses throughout Central Ohio. While we provide technology solutions, our reputation is built on exceptional customer service. We believe technical expertise should be matched by responsiveness, professionalism, and genuine care for our clients.
We're looking for an Executive Assistant / Office Manager who enjoys creating order, supporting others, and making sure nothing falls through the cracks.
Position Summary
This position is the operational hub of our business.
You'll support our clients, technicians, and owners by coordinating schedules, managing customer communication, preparing paperwork, handling billing, maintaining documentation, and keeping day-to-day operations running smoothly.
The ideal candidate is organized, dependable, proactive, and comfortable juggling multiple priorities while maintaining excellent customer service.
Primary Responsibilities
Customer Service
- Answer incoming calls and emails professionally
- Create an outstanding first impression for every client
- Open and route service requests to the appropriate technician
- Follow up with customers after completed work to ensure satisfaction
Scheduling & Coordination
- Schedule service appointments and project work
- Coordinate technician calendars
- Track outstanding tasks and ensure follow-up is completed
- Help keep projects moving on schedule
Administrative Support
- Prepare quotes, proposals, and customer paperwork
- Maintain accurate client documentation
- Organize electronic and paper files
- Ensure administrative tasks are completed accurately and on time
Billing & Financial Support
- Process customer payments
- Prepare invoices
- Assist with accounts receivable and collections
- Track payroll information
- Support bookkeeping and financial recordkeeping
Executive & Marketing Support
- Assist owners with administrative tasks
- Help coordinate marketing activities, email campaigns, and social media
- Update online listings and customer communications
- Support additional business projects as needed
Qualifications
Required
- Previous administrative, executive assistant, or office management experience
- Excellent customer service skills
- Strong written and verbal communication
- Proficiency with Microsoft Office and email
- Strong organizational and time-management skills
- Ability to prioritize work and manage multiple responsibilities independently
- High attention to detail and accuracy
Preferred
- Experience in an IT, technology, or professional services environment
- Experience with bookkeeping or accounts receivable
- Marketing or social media experience
Who You Are
We're looking for someone who:
- Enjoys helping people
- Takes ownership of their work
- Follows through without constant supervision
- Communicates clearly and professionally
- Stays calm under pressure
- Is dependable and trustworthy
- Notices problems before they become bigger issues
- Can adapt when priorities change
Working Style
We use the Working Genius framework created by Patrick Lencioni as one tool for understanding how people naturally contribute to a team.
Candidates who naturally demonstrate strengths in Discernment, Galvanizing, Enablement, and Tenacity may find this role especially rewarding, but these are not hiring requirements.
Compensation & Benefits
- $25-$30 per hour
- Paid Time Off
- Stable, family-owned business
- Collaborative, supportive work environment
How to Apply
Please submit:
- Resume
- Cover Letter
In your cover letter, briefly tell us why you're interested in this role and what makes you a strong fit.
To confirm you’ve read this job posting, include the phrase “Discernment, Galvanizing, Enablement, and Tenacity”.
Pay: $25.00 - $30.00 per hour
Benefits:
- Paid time off
Application Question(s):
- Please confirm that you have read the entire job posting before applying?
Work Location: In person
Salary : $25 - $30