Data Technologist, PERC

Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise: to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step.

As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity.

Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program.

Job Summary

The Patient Recruitment Call Center (PERC) Data & Technology Analyst plays a key role in optimizing recruitment outcomes through the design, implementation, and maintenance of data systems and digital tools supporting patient recruitment. This role plays a key part in driving efficiency and performance by building, maintaining, and optimizing dialer campaigns, managing data lists, generating actionable reporting, and supporting system integrations.

Responsibilities

Duties/Responsibilities:

• Create, configure, and maintain outbound and blended dialer campaigns.
• Monitor campaign performance and make real-time adjustments to improve contact rates and conversions.
• Ensure compliance with applicable calling regulations (TCPA, etc.).
• Develop and execute SQL queries to generate call lists and assign leads effectively.
• Manage and segment lead lists for optimal routing and prioritization.
• Collaborate with recruitment and site teams to refine targeting criteria and outreach strategies.
• Support IT teams on technical integration projects with external lead vendors via API or file-based data exchange.
• Work closely with developers and vendors to ensure seamless data flow and lead ingestion.
• Monitor and troubleshoot integration errors or performance issues.
• Build and maintain real-time dashboards and operational reports for key call center metrics (connect rate, conversion, AHT, agent performance, etc.).
• Design and maintain heat maps, queue monitoring tools, and historical trend reports.
• Provide insights and recommendations based on data trends to drive continuous improvement.
• Develop workforce/resourcing models based on agent utilization, call volumes, conversion rates, and study pipeline.
• Forecast staffing needs aligned to projected enrollment goals and campaign load.
• Partner with leadership to recommend staffing adjustments or scheduling strategies to optimize performance.
• Partner with operations leadership, workforce management, and QA teams to identify areas for tech-driven improvements.
• Train call center staff and managers on reporting tools and system functionality as needed.
• Other duties as assigned.
  
  

Qualifications

Required Skills/Abilities:

• Advanced proficiency in SQL (building complex queries, joins, aggregations).
• Experience with call center systems (e.g., Five9, NICE inContact, DialPad, CEBOD, etc.).
• Demonstrated experience building workforce and capacity models using agent performance data, call metrics, and pipeline/enrollment projections.
• Familiarity with API integrations, webhooks, and data exchange workflows.
• Strong skills in Excel and data visualization tools (Power BI, Tableau, or similar).
• Solid understanding of call center KPIs, resource planning, and operations forecasting.
• Excellent problem-solving and analytical skills with high attention to detail.
• Strong communication skills and ability to collaborate across teams in a fast-paced, deadline-driven environment.
• Spanish or other multilingual capabilities are a bonus.
• Experience in a clinical research, healthcare, or patient recruitment environment.
• Knowledge of HIPAA compliance and data privacy practices.
• Familiarity with CRM systems, lead scoring, or marketing automation platforms.
  
  

Education And Experience

• Bachelor’s degree in data science, Information Systems, Health Informatics, Public Health, or related field preferred; advanced degree a plus.
• Two (2) years of experience in data analytics, technology support, or operations analysis within a healthcare, clinical research, or call center environment.
  
  

NOTE: The above Job Description is intended to communicate the general function of the mentioned position and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required. Additionally, specific tasks and duties of the position are subject to change as the Company, the department and circumstances change. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.