Sr. Project Manager

Position Objective:
We are looking for a Project Manager who can ensure the successful delivery of projects that meet or exceed client expectations. The ideal candidate will excel in direct client management, both in-person and virtually, and proactively understand client-specific use cases and requirements. Technical background with experience managing software projects through an SDLC required. 
Supervisor:
Project Services Manager
Supervisory Responsibilities:
Not applicable; individual contributor
Summary of Position:
The Project Manager plays a pivotal role within our organization, responsible for ensuring the successful delivery of projects that meet or exceed client expectations. This role involves direct client management, both face-to-face and virtually, and requires a proactive approach to understanding client-specific use cases and requirements.
Responsibilities:

•    Face-to-face and virtual client management for software implementations
•    Manage and execute multiple simultaneous projects from initiation to closure
•    Take ownership and be accountable for project outcomes, ensuring they align with client expectations and deliver tangible value
•    Collaborate and work closely with clients to gain insights into their unique use cases and requirements, shaping the project’s objectives and scope.
•    Gather effort estimates, prepare work breakdown structures, and define project schedules in a formal project plan
•    Coordinate and track the internal progress of the project, ensuring milestones and deliverables are met in a timely manner
•    Create and manage tickets for client-requested features, ensuring a clear understanding of user stories and business requirements
•    Prioritize work to best meet deadlines and proactively optimize teams’ time and effort
•    Identify, manage, and mitigate risks and issues, providing proactive communication to stakeholders and clients
•    Develop and conduct presentations and demos, and other formal communications, to articulate project value and progress 
•    Drive the Change Management procedures for assigned projects
•    Maintain Project Artifacts and implement versioning procedures throughout team 
•    Maintain effective communication channels with both internal and external stakeholders, ensuring transparency and alignment
•    Provide escalation management by addressing and resolving client escalations efficiently, while maintaining client satisfaction
•    Provide internal training and mentoring on Project Management best practices
 

Education, Experience and Skills Required:
Bachelor’s degree and a minimum of 5 years of experience in Technical Project Management or the professional equivalent. 

•    3-5 years of proven experience in a demanding project management role within the software technology and IT solutions arena
•    Demonstrated ability to manage complex projects and multitask effectively 
•    Strong organizational and project management skills with demonstrated ability to prioritize and manage multiple small projects concurrently
•    Experience facilitating communication across all areas of the organization
•    Excellent written and verbal communication skills
•    Strong interpersonal skills and professional attitude, with an ability to manage client relationships effectively
•    Excellent presentation skills, with experience in developing and delivering formal communications
•    Strong understanding of business needs 
•    Experience in risk management and escalation handling
•    Proficiency in MS Office, specifically Excel, Word, Outlook and Project, SharePoint experience preferred
•    Ability to create clear and concise user stories and business requirements
•    Strong understanding of business needs
•    Detail oriented and able to work well under pressure and meet deadlines
•    Self-starter with good follow-through, able to take direction
Working conditions:
Main office – Blairhill Road
Travel may be required up to 30% of the time.
Although Project Managers generally work regular office hours, after-hours and weekend work is required based on project and client needs.