What are the responsibilities and job description for the Sr. Enterprise Applications Analyst position at Velo3D?
Position Overview:
The Sr. Enterprise Applications Analyst is responsible for managing, supporting, maintaining, troubleshooting, and improving enterprise business applications used across engineering, manufacturing, operations, finance, sales, and service teams. This role acts as a key liaison between business users, IT, application vendors, and internal technical teams to ensure critical enterprise systems are reliable, secure, integrated, and aligned with business processes.
The ideal candidate has experience supporting enterprise applications in an engineering and manufacturing environment, with exposure to platforms such as NetSuite, MRP systems, Salesforce, SolidWorks PDM, Propel, Fulcrum, Grafana, reporting/data analytics tools, and system integrations.\nEnterprise Application Support
- Provide day-to-day support for business-critical enterprise applications, including NetSuite, MRP, Salesforce, SolidWorks PDM, Propel, Fulcrum, Grafana, and related systems.
- Troubleshoot application issues, user access problems, workflow errors, data inconsistencies, integration failures, and performance concerns.
- Act as the first point of escalation for application-related incidents and service requests.
- Work with business users to understand issues, document requirements, and deliver timely resolutions.
- Coordinate with application vendors, managed service providers, and internal IT teams for advanced troubleshooting and system changes.
Manufacturing, Engineering, and Business Systems Support
- Support applications used in engineering, manufacturing, supply chain, inventory, production planning, quality, finance, and customer operations.
- Assist with systems supporting BOMs, work orders, inventory, procurement, manufacturing execution, product lifecycle management, engineering change orders, and production reporting.
- Support integration and data flow between systems such as ERP, MRP, CRM, PLM, PDM, MES, and reporting platforms.
- Work with engineering and manufacturing teams to improve system reliability, usability, and process efficiency.
NetSuite, MRP, and ERP Support
- Support NetSuite users across finance, operations, inventory, purchasing, manufacturing, and reporting functions.
- Troubleshoot ERP/MRP-related issues involving transactions, workflows, roles, permissions, saved searches, reports, and integrations.
- Assist with process improvements related to order management, procurement, inventory control, production planning, and financial workflows.
- Support data validation, user training, documentation, and system enhancement requests.
Salesforce and Customer-Facing Application Support
- Support Salesforce users with account, opportunity, case, reporting, dashboard, workflow, and permission-related issues.
- Assist with Salesforce configuration support, data quality, user access, and integration troubleshooting.
- Partner with sales, service, and operations teams to improve CRM adoption and business process alignment.
Engineering and Product Data Systems
- Support engineering applications such as SolidWorks PDM, Propel, PLM/PDM platforms, and related product data systems.
- Assist with engineering change management workflows, product records, part data, BOM structures, document control, and release processes.
- Support collaboration between engineering, manufacturing, quality, and operations teams to ensure accurate product and manufacturing data.
Data Analysis, Reporting, and Dashboards
- Create, maintain, and troubleshoot reports, dashboards, saved searches, and operational metrics.
- Support reporting platforms such as Grafana and other analytics tools.
- Assist business teams with data extraction, validation, analysis, and visualization.
- Identify data quality issues and work with system owners to improve reporting accuracy.
- Translate business requirements into meaningful reports and dashboards for leadership and operational teams.
Application Integration and Automation
- Monitor and support integrations between enterprise applications, databases, APIs, middleware, and reporting systems.
- Troubleshoot failed data syncs, missing records, duplicate data, and integration errors.
- Assist with testing and validation of application updates, workflow changes, and integration enhancements.
- Work with internal teams and vendors to improve automation, reduce manual work, and strengthen data consistency across systems.
ITSM, Documentation, and Change Management
- Manage application incidents, service requests, and change tickets using tools such as ServiceNow or similar ITSM platforms.
- Document application configurations, support procedures, business processes, data flows, and troubleshooting steps.
- Participate in application testing, release management, user acceptance testing, and production change control.
- Maintain user guides, training materials, knowledge base articles, and support runbooks.
- Ensure changes are documented, approved, tested, and communicated appropriately.
- • 5-8 years of experience supporting enterprise applications, ERP/business systems, and manufacturing or engineering environments.
• Hands-on experience with platforms such as NetSuite, Salesforce, MRP/ERP, PLM/PDM, SolidWorks PDM, Propel, Fulcrum, Grafana, and reporting/analytics tools.
• Strong understanding of manufacturing, engineering, operations, supply chain, finance, sales, and service business processes.
• Experience troubleshooting applications, integrations, workflows, reporting, data quality, and user access issues.
• Knowledge of ERP, CRM, PLM, PDM, MRP, MES, APIs/integrations, and analytics/reporting tools including SQL, Power BI, Tableau, and Excel.
• Familiarity with manufacturing processes including BOMs, ECO/ECRs, inventory, production planning, quality, and traceability in regulated environments.
• Strong communication, documentation, vendor management, customer service, and problem-solving skills with familiarity in ITIL and change management practices.
About the Company:
Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow, Flow Developer, and Assure are trademarks of Velo3D, Inc.
With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation software, Assure™ quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation.
Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.
Our job titles may span more than one career level. The starting base salary for this full-time position is between $110,000 and $140,000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.
Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.