What are the responsibilities and job description for the Pre-Litigation Collector position at Velo Law Office?
Benefits:
Responsibilities
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life Insurance
- Long Term Disability
- 10 Paid Holidays
- 120 Hours PTO
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Responsibilities
- Place collection calls in a fast paced, goal-oriented collections department.
- Communicate appropriately and professionally with consumers to collect funds, set up payment plans, and respond to basic questions.
- Provide excellent customer service while contacting consumers on behalf of clients and resolve discrepancies, short payments, small balances, and delinquent accounts.
- Skip trace accounts according to established practices, using assigned skip tracing tools.
- Review pre-litigation accounts to determine the appropriate path.
- Place high volume phone calls to consumers.
- Collect payments via credit card or direct debit via phone.
- Follow up on initial contacts.
- Accurately document all calls and consumer contacts.
- Any combination of education and experience which has led to the acquisition of the required skills, knowledge, and abilities
- Self-motivated with strong decision-making capabilities; initiative to work independently with minimal supervision.
- Ability to meet goals and deadlines in a fast paced, performance driven environment
- Strong communication and negotiation skills with the ability to multi-task and react quickly in a fast-paced environment.
- Effective communication, problem solving, interpersonal and teamwork skills are essential.
- Strong negotiation, problem solving, and probing skills that are utilized in a professional manner
