Pre-Litigation Collector

Job Title:CollectorJob Category:SupportDepartment:CollectionsLocation:Main Office – Grand RapidsTeam:TC1Reports to:Collections Manager and Collections SupervisorPay Type:HourlyTravel Required:NonePosition Type:Full TimeHR Contact:HR DirectorGeneral Purpose: Interact with outside parties by phone to solicit payments for goods or services, collect information, and conduct follow up. KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:Place collection calls in a fast paced, goal oriented collections department. Communicate appropriately and professionally with consumers to collect funds, set up payment plans, and respond to basic questions. Provide excellent customer service while contacting consumers on behalf of clients and resolve discrepancies, short payments, small balances, and delinquent accounts. Review pre-litigation accounts to determine the appropriate path including further collection calling, initiating legal involvement, or placed in No Action Intended (NAI) status. Place high volume phone calls to delinquent consumers. Collect payments via credit card or direct debit via phone. Follow up on initial contacts. Accurately document all calls and consumer contacts. GENERAL RESPONSIBILITIES AND FUNCTIONS: Ensure security, integrity, compliance, and confidentiality of data. Ensure that all tasks meet compliance standards. Follow procedures and training to maximize accuracy and efficiency. Serve as a resource person for baseline questions and work cooperatively with all team members to coordinate basic procedures, policies, and support of the company goals. Take ownership for the excellence, efficiency, and accuracy of work product by effectively communicating and providing support in all areas as needed including assisting with coverage during other employee absences. Report and coordinate primarily with Team Leads, Collections Supervisor, and Collections Manager regarding work-related product. Provide suggestions for changes and improvement. All other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS:High School Diploma or EquivalentStrong Typing SkillsStrong Attention to Detail and Goal OrientedCommitment to Excellent Customer ServiceExcellent Written and Verbal Communication AbilitiesRequired Language Skills KEY COMPETENCIES:Communication SkillsPersuasivenessProblem SolvingReliable and Consistent AttendanceAdaptability Tenacious Work EthicFast Paced and Accurate Work ProductNegotiation SkillsStress ToleranceHigh Energy Level PREFERRED SKILLS:1-2 Years High-Volume, Fast-Paced Job ExperienceProficient in Relevant Computer Applications and Call Center SystemsKnowledge of Collection Principles and MethodsProven Track Record in CollectionsKnowledge of Billing and Collections ProceduresThe information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.Last Updated By:HR AssistantDate/Time:12/27/2024 9:45 A.M.Monday - Friday 8:00am - 4:30pm40 Hours per week