Dental Front Desk Receptionist

We are looking for a receptionist to manage our front desk daily and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (pens, forms, and brochures)
• Collect insurance and identification cards to be scanned into the document center
• Confirm appointments up to seven days prior
• Schedule patient referrals when necessary
• Collect patient’s responsibility for treatment provided
• Provide treatment plans for signatures for future appointments
• Schedule appointments for both hygiene and doctors
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures
• Request and order front office supplies and keep inventory of stock as needed
• Perform other clerical receptionist duties such as photocopying, scanning, and faxing
• Complete deposits at the end of the day and forward necessary documents pertaining to the deposits to the appropriate department

Skills

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (fax machines and printers)

Non-negotiables

• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Work Location: In person