What are the responsibilities and job description for the IT Warehouse Operations Associate position at Veho?
About The Role
As an IT Warehouse Operations Associate, you will be a critical part of Veho’s IT team, responsible for the organization, configuration, shipping, and tracking of IT assets used across our warehouse and driver operations. You’ll work cross-functionally with IT, Security, Field Operations, and third-party logistics providers to ensure that devices such as scanners, routers, laptops, and accessories are securely provisioned, tracked, and deployed in a timely and efficient manner.
Key Responsibilities
As an IT Warehouse Operations Associate, you will be a critical part of Veho’s IT team, responsible for the organization, configuration, shipping, and tracking of IT assets used across our warehouse and driver operations. You’ll work cross-functionally with IT, Security, Field Operations, and third-party logistics providers to ensure that devices such as scanners, routers, laptops, and accessories are securely provisioned, tracked, and deployed in a timely and efficient manner.
Key Responsibilities
- Prepare, configure, and package IT hardware (e.g., barcode scanners, laptops, networking gear) for distribution to Veho warehouse sites.
- Maintain accurate inventory records in asset management systems.
- Monitor and manage inbound and outbound shipments of IT equipment.
- Collaborate with Field Operations and IT Support to fulfill hardware requests and troubleshoot logistical issues.
- Ensure hardware is labeled, tagged, and configured per IT security and operational standards.
- Partner with Security to verify that devices meet compliance standards before deployment.
- Perform quality assurance checks on returned equipment and process accordingly (e.g., sanitize, repair, restock, decommission).
- Coordinate with vendors, carriers, and internal teams for timely hardware delivery and returns.
- Travel to warehouse locations for onsite device support, inventory audits, and coordination with local operations teams.
- Troubleshoot and resolve hardware, internet connectivity, and software-related issues impacting warehouse operations, escalating to appropriate teams as needed.
- 3 year experience in IT operations, warehouse logistics, or hardware provisioning.
- Familiarity with asset management tools and shipping platforms (e.g., UPS, FedEx).
- Strong organizational skills with high attention to detail and the ability to manage multiple tasks.
- Basic understanding of device configuration, shipping procedures, and IT compliance.
- Comfortable lifting and handling packages (up to 50 lbs) in a warehouse environment.
- Excellent communication and collaboration skills across technical and non-technical teams.
- Experience working with MDM systems (e.g., Kandji, Intune, Scalefusion).
- Understanding of endpoint security basics.
- Familiarity with scanner configuration (e.g., Zebra devices) and networking basics.