Technical Support Representative

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

About this role

This role will be responsible for responding the customer inquiries, solving complex technical issues.  This will be done through email, as well as answering phone calls from the queue.  The representative will be responsible for documenting their findings in salesforce cases.

What You’ll Do:

• Solving application issues for customers
• Making changes to the application based on customer needs
• Documenting what you did and how you solved the issue
• Respond to customer inquiries within established KPI's

Travel Requirement: Less than 5%

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws. 

What You’ll Need:

• Good communication skills (verbal and Written)
• Ability to write effectively responses to customer needs
• Time Management
• Good listening skills 
• Ability to learn the application and apply those learnings to solving customer issues

Preferred Qualifications: (Optional)

• Customer support experience
• Technical skills

Eligible employees may receive: 

• Medical, dental, and vision insurance  

• 401(k) with company match  

• Paid time off and holidays  

Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws. 

Work Environment & Physical Requirements: 

This role is an office-based environment:

• Ability to commute to our Milwaukee office, Monday through Friday. 

• Ability to remain in a stationary position (sitting or standing) for extended periods  

• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)  

• Ability to view and interpret information on a computer screen for extended periods  

• Ability to communicate effectively via phone, video, and written communication  

• Ability to participate in virtual meetings with or without reasonable accommodation  

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice. 

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.