Customer Support Specialist

Location: Milwaukee, WI

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

Our Dealerlogix team is a passionate group of service professionals dedicated to helping automotive dealers in delivering high-quality service and enhanced customer experience in their fixed operations to increase customer satisfaction, boost their CSI scores, improve their customer retention and increase their profitability.     

The Customer Support Representative requires telephone skills, attention to detail, and a great attitude in helping our customers.   We will train you in all aspects of what you need to provide great customer experience for our customers.  All you must do is bring a willingness to learn and to be coached, and a smile that shines through in your interaction with the customer.

What You'll Do:

• Resolve basic support requests/calls/emails
• Document cases within the assigned ticketing system
• Provide support to internal Customer Service Managers and Implementation Associates
• Must be able to work 8-hour shifts between the hours of 6:30am – 10:00pm EST.
• Must be available to work rotating Saturdays from 7:00am to 4:00pm EST.

What You’ll Need:

• 0 – 2 years’ experience in customer service role
• Ability to flourish in a multi-tasking environment
• Ability to work both independently and in a collaborative team setting, taking ownership of tasks assigned to you
• Excellent interpersonal skills, with proven ability to communicate efficiently with individuals at all levels
• Ability to learn and apply knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
• Proficiency in Microsoft Office Products
• Experience with PC or MAC with the ability to grasp technical concepts
• Basic knowledge of networks
• Well organized, detail oriented and proactive in following tasks through to completion
• Comfortable in taking on new challenges that arise and flexible with shifting priorities.
• Previous Help Desk Experience a plus but not a requirement

Travel Requirement: less than 5%. 

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws. 

Eligible employees may receive: 

• Medical, dental, vision, and life insurance  
• 401(k) with company match  
• Paid time off and holidays  

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws. 

Work Environment & Physical Requirements: 

This role may be performed in a remote, hybrid, or office-based environment depending on business needs. 

• Ability to remain in a stationary position (sitting or standing) for extended periods  
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)  
• Ability to view and interpret information on a computer screen for extended periods  
• Ability to communicate effectively via phone, video, and written communication  
• Ability to participate in virtual meetings with or without reasonable accommodation  

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice. 

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.