What are the responsibilities and job description for the Field Service Technician - Houston, TX position at vegaamericasinternalapplications?
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
- Install new or modified equipment at customer's facility to ensure full functionality according to specifications.
- Overnight travel up to 50% at times.
- Prepare radioactive material for shipment.
- Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Provides remote and on-site technical assistance to help troubleshoot and repair equipment.
- Submits complete service reports for customer invoicing.
- Submit expense reports within guidelines of company policy.
- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Conducts training on Radiation Safety and the safe operation of the equipment and demonstrates skills to trainees, including both team members and customers
Education and/or Experience:
- Associate's degree (A. A.) in Electronics Technology or equivalent
- AND six months to one year related experience and/or training.
- OR equivalent combination of education and experience.
Computer Skills:
Proficient in the following computer software programs:
- Microsoft Office
- TopVis CRM
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid Driver's License and driving record which permits renting of vehicles.
- Personal Credit Card with ample credit to cover travel expenses.
- Radiation Safety Certification
- Employee must submit to periodic drug screens