What are the responsibilities and job description for the ServiceNow Business Analyst Hybrid position at Vega Consulting Solutions?
Vega Consulting Solutions is hiring a ServiceNow Business Analyst for our direct client. This is a W2, Hybrid position. Seeking candidates that are located within a commutable distance Reston, VA client site.
The Senior Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent will be accountable for the gathering and synthesizing of business requirements for moderate complexity software, systems, processes and/or services and translates them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow.
- Proven experience with ServiceNow CSM implementation.
- Ability to understand customers business requirements and translate that into ServiceNow features stories.
- Ability to drive implementation with Plans and conduct demos with the customers and leadership team
- ServiceNow BA Project experience
- 5 years progressive experience in business analysis, systems analysis, testing or other analytical experience
Health insurance experience - Experience with interacting with large scrum teams
- Agile experience
- Hands-on experience with creating 10-15 user stories per week in JIRA
- Proven ability to deliver high-quality Agile artifacts and contribute to cost-effective, value-driven solutions.
Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and business analysis core competencies. - Advanced proficiency in Microsoft Office and Agile tools (e.g., Jira, Confluence, Azure DevOps).
- Exceptional communication, facilitation, and stakeholder engagement skills.
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives.
- Experience working in an Agile or Scrum software development environment
- Experience of using business analysis tools/techniques to design and deliver business change;
- Proficient in process management competences
- Ability to analyze complex business processes and identify improvement opportunities
- Strong problem-solving skills and ability to think critically.
- Ability to work effectively with cross-functional teams.
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines, Advanced
- Ability to communicate effectively in both oral and written form., Proficient
- Ability to organize stakeholder meetings., Proficient
- High-level of knowledge and understanding of business products and services,
If you are a local DMV area resident and seeking a contract to hire position, select "Apply Now" and a Vega Consulting staffing specialist will reach out to you.