What are the responsibilities and job description for the Inside Sales Team Lead position at VEGA Americas Internal Applications?
What you'll do:
- Oversees team for support and guidance
- Manages and coaches on metrics for Inside Sales team and Business Development teams including Huddles and Huddle Boards
- Resolves employee issues or submits unsettled issues to Inside Sales Manager and HR for action
- Coaches Team members
- Promptly communicate any potential problems, incidences, or occurrences effecting the daily operations and management of the department to the Inside Sales Manager
- Evaluate customer application information and assure requested equipment is compatible with customer defined performance, delivery, and price parameters based on customer request
- Demonstrate an understanding and ability to apply current industry Terms and Conditions to evaluate the risk impact to customer requests.
- Assist Inside Sales to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required.
- Issue timely and detailed Material Return Authorizations (MRA's) for VEGA equipment only (nuclear repair requests referred to parts/repair department).
- Make decisions regarding issuance of credits and creation of special exchange terms, using defined VEGA guidelines. Initiate internal quality reporting process via electronic quality system
What you'll need:
- Bachelors degree OR equivalent combination of education and experience
- CRM System experience