What are the responsibilities and job description for the Team Manager - Post-Implementation Services position at Veeva Systems?
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Join Veeva as we modernize software for an industry by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a post implementation team focused on helping customers manage, optimize, and enhance their live application as part of operations.
Managing with a focus on operational excellence includes:
This is a remote, US-based, position with required travel.
What You'll Do
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Join Veeva as we modernize software for an industry by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a post implementation team focused on helping customers manage, optimize, and enhance their live application as part of operations.
Managing with a focus on operational excellence includes:
- Ensuring customer and employee success
- Leading through hands-on and strategic initiatives
- Cultivating a positive and productive environment
- Driving new practices to support ongoing adoption of new features and capabilities
- Creating innovative collateral to support live customers
- Partnering with global and cross-function teams to provide the best outcomes
This is a remote, US-based, position with required travel.
What You'll Do
- Lead a post implementation team that services customers of Veeva Quality Cloud
- Responsible for hiring, performance management, and mentorship
- Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
- Managing supply and demand of your team. Responsible for staffing the right people on the right post-implementation projects and providing oversight to ensure delivery success
- Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
- Manage escalations and support sales and other teams in the pre-sales process
- Cultivate trusted relationships with customers
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
- 5 years of software services experience at a software vendor or consulting firm
- 2 years in people management
- Has grown and led a team of customer-facing software consultants
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- Base pay: $90,000 - $150,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Salary : $90,000 - $150,000