Customer Care Associate

Veev is leading the way in the transformation of the construction industry with an innovative approach to modular home construction. Veev’s prefabricated closed panel systems allow homes to be assembled efficiently on site while delivering both a more sustainable and higher quality final product than traditional construction. As a subsidiary of Lennar, Veev is leveraging the strength and scale of its parent company while maintaining the speed and disruptive approach from its roots as a Silicon Valley based startup. Veev has developed a vertically integrated approach that involves multi-disciplinary collaboration across real estate, design, development, engineering, manufacturing, and construction.

The Role

As a Customer Care Associate, you will play a key role in Veev's Customer Care Department and help continue to build our reputation in the industry. We are seeking a dedicated and customer-focused Customer Care Associate to join our team. This role is responsible for providing exceptional services to our homeowners, addressing inquiries, resolving concerns and ensuring a positive customer experience. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for delivering an outstanding customer experience.

What You’ll Do

• Serve as the primary point of contact for homeowners regarding warranty issues, service requests, and general inquiries for their home.
• Respond to customer inquiries via phone, email, and in person meetings in a timely and professional manner.
• Coordinate and schedule warranty service appointments with technicians and trade partners.
• Maintain accurate records of homeowner interactions, service requests and resolutions.
• Educate homeowners on warranty coverage, maintenance responsibilities, and company policies.
• Follow up with homeowners to ensure satisfaction with services provided.
• Report any inventory home or homeowner discrepancies that need follow up to the warranty manager.
• Provide an excellent customer experience and maintain a professional demeanor in all interactions.
  
  

What You’ll Bring

• Previous experience in customer service, preferably in the home building, construction, or real estate industry.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution skills.
• Ability to manage multiple tasks and prioritize effectively in a fast paced environment.
• Positive attitude, patience, and the ability to handle challenging situations professionally.
  
  

Compensation

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on skills, education, experience, and location is $27.40- 41.83 per hour for Hayward, CA and surrounding areas.

Benefits

Veev offers a comprehensive benefits package designed to support the well-being and growth of its employees, including:

• Paid vacations, sick, and holidays
• Medical, dental, and vision insurance
• 401(k) with matching contributions
• Subsidized Life insurance, with voluntary option
• Subsidized Short Term and Long Term Disability Insurance
  
  

Perks

• Pre-tax Commuter Account
• Subsidized EV charging and commuter shuttles (some HQ locations)
• Growth & Development Opportunities
  
  

We are committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ethnicity, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.